Csestorage
Dynamics 365 CRM Lead
CA Remote - Ontario
Sponsorship not specified$100k-$140kDetected 30 days ago
Data EngineeringData VisualizationProject ManagementAgileStakeholder ManagementCRMSalesLeadershipCommunicationProblem SolvingRenewable Energy
About the role
- We are hiring a Microsoft Dynamics 365 CRM Solution Lead to act as the overall solution lead and technical authority for Dynamics 365 CRM across North America.
- This is a newly created role that will partner with internal stakeholders and external consultants to define, design, govern, deliver, and support CRM-centric solutions that enable sales operations, planning, and customer engagement.
- You will lead key project management activities to ensure implementation work stays on track, and you will remain the long-term platform owner post go-live, providing Level 1 support, configuration updates, and advanced reporting while driving continuous improvement and automation.
Responsibilities
- Serve as the Solution Lead and technical SME for Microsoft Dynamics 365 CRM across North America
- Lead end-to-end CRM delivery work with internal IT teams and external implementation consultants, from discovery through go-live and stabilization
- Manage project delivery activities to keep implementation work on schedule, on budget, and aligned to scope
- Build and maintain strong relationships with business and IT stakeholders to align priorities and drive decisions
- Define and document business requirements, process flows, and future-state design for sales operations, planning, and customer engagement
- Support testing strategy and execution, including unit testing, integration testing, and UAT planning and coordination
- Develop core enablement artifacts such as training materials, process documentation, and user training support
- Drive strong governance practices to ensure solution quality, scalability, and alignment to business needs
- Provide ongoing operational support for Dynamics 365 CRM, including intake and prioritization of enhancements and issues
- Work on projects that matter-helping to build a cleaner, greener world.
Skills
- Educational background in Information Technology, or a related discipline
- At least 5 years' of post-graduate experience configuring Microsoft Dynamics 365 CRM
- Experience on at least one Dynamics 365 CRM implementation in a leadership capacity (including project management responsibilities)
- Working knowledge of data migration concepts including ETL/ELT processes and transformation mapping
- Experience building integrations/interfaces with other systems using APIs
- Strong communication and stakeholder management skills (able to translate business needs into system configuration)
- Experience supporting CRM architecture, customization, data model decisions, and testing using agile methodologies
- e-STORAGE is Equal Opportunity Employer (EOE).
- e-STORAGE uses AI-assisted tools during parts of the hiring process, including screening and workflow automation.
- All final hiring decisions are made by humans.
- What It's Like to Work Here
- Here, you'll find:
Compensation
- $100,000 - $140,000 + annual bonus (paid in local currency; range varies by location)
Benefits
- Enjoy a competitive salary and a generous benefits package.
- The right mix of education, experience, and skills for the role.
Company info
- Welcome to e-STORAGE, a proud member of the Canadian Solar Inc. (NASDAQ: CSIQ) family! We're leading the way in designing, building, and integrating advanced battery energy storage systems for utility-scale projects. Our mission? To accelerate the world's renewable energy transition and create a more sustainable, resilient energy future for everyone.
- With our innovative SolBank lithium-iron phosphate battery technology and comprehensive project services, we're not just building products we're powering communities and making a difference worldwide.
- Position Title: Dynamics 365 CRM Lead
- Welcome to e-STORAGE, a proud member of the Canadian Solar Inc. (NASDAQ: CSIQ) family!
- We're leading the way in designing, building, and integrating advanced battery energy storage systems for utility-scale projects.
- Our mission?
- To accelerate the world's renewable energy transition and create a more sustainable, resilient energy future for everyone.
- Compensation: $100,000 - $140,000 + annual bonus (paid in local currency; range varies by location)
- Reports To: Associate Director, IT Applications
- Ready to Make a Real Impact?
- Join e-STORAGE!
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