Vivid Seats

Vivid Seats

Customer Service Representative - Seller Operations

Coppell, TX

Sponsorship not specifiedDetected 20 hours ago
Customer SupportUnityCommunicationCollaborationProblem SolvingCritical ThinkingTime Management

About the role

  • As a Customer Service Representative on the Seller Operations team at Vivid Seats, you will serve as a key point of contact for our sellers and customers, ensuring a seamless experience from purchase to event.
  • This role requires effective communication skills, multitasking, attention to detail, and a strong interest in live events.
  • You'll be responsible for managing inquiries, resolving order-related issues, and supporting operational excellence across the team.

Responsibilities

  • Build and maintain positive relationships with sellers to support successful transactions.
  • Collaborate with internal teams to improve processes and service standards.
  • Manage in-bound seller calls regarding a wide range of questions and monitor open and pending orders to ensure timely confirmation by ticket sellers.

Requirements

  • Ability to work in a fast-paced environment.

Skills

  • Excellent verbal and written communication skills.
  • Proven problem-solving and decision-making skills.

Company info

  • Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In's top places to work in 2025, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation.
  • We believe in harnessing emerging technology to power performance and unlock creativity. As part of our culture of innovation, we actively embrace the use of AI tools to enhance decision-making, improve workflows, and produce better outcomes for our customers.
  • Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love.
  • We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections.
  • Named as one of Built In's top places to work in 2025, we believe that our People are our greatest competitive advantage.
  • To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation.
  • We believe in harnessing emerging technology to power performance and unlock creativity.
  • As part of our culture of innovation, we actively embrace the use of AI tools to enhance decision-making, improve workflows, and produce better outcomes for our customers.
  • Overview: As a Customer Service Representative on the Seller Operations team at Vivid Seats, you will serve as a key point of contact for our sellers and customers, ensuring a seamless experience from purchase to event.
  • How your role contributes to the success of Vivid Seats:
  • Respond to customer and seller inquiries via phone, live chats, and emails in a timely and professional manner.
  • Resolve order-related concerns by identifying issues and providing appropriate solutions.
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This listing is sourced directly from Vivid Seats's careers page and normalized into a canonical job model.