Nrf
Office Administrator, Washington DC
Washington DC, USA · Contract
Sponsorship not specifiedDetected 4 days ago
Incident ResponseAccessibilityNegotiationForecastingLogisticsProcurementHRPerformance ManagementEmployee RelationsIntellectual PropertyUnityLeadershipCommunication
About the role
- Job Description At Norton Rose Fulbright, people thrive because of a shared commitment to quality, unity and integrity.
- The highly regarded law firm consistently receives recognition from Great Place to Work and Top Workplaces, two companies that specialize in assessing organizational culture.
- This position is based in Washington, DC and requires a minimum of four days per week in the office.
Responsibilities
- Serve as a trusted advisor to Partners-in-Charge and firm leadership on office operations, performance, and strategic priorities.
- Partner with leadership to align administrative support and services with client and practice needs.
- Lead and support change management initiatives, including implementation of new service delivery models, technologies, and operational improvements.
- Identify opportunities to enhance operational effectiveness and proactively drive continuous improvement initiatives.
- Establish and maintain standards of operational excellence, client service, and responsiveness.
- Ensure seamless onboarding and offboarding processes, including coordination of logistics and cross-functional support.
- Lead, develop, and manage a team of administrative and legal support professionals, including assigning work, setting expectations, and evaluating performance.
- Drive performance management, employee development, and training initiatives.
- Partner with Human Resources to address employee relations matters, performance concerns, and organizational changes.
- Foster an inclusive, collaborative, and high-performing workplace culture that supports engagement and retention.
Requirements
- Prior law firm or professional services experience is required.
- Ability to work discreetly with confidential information and sensitive situations.
- Ability to multi‑task with strong organizational skills.
- Ability to remain calm and effective under pressure and during high-priority or emergency situations.
- Ability to quickly identify and analyze issues and problems, recommend and implement solutions, and respond effectively to sensitive inquiries and complaints.
- Demonstrates a proactive focus on operational excellence, client service, efficiency, and cost management.
- Exhibits excellent verbal and written communication skills.
- Acts as a self‑starter with a high energy level and a do‑what‑it‑takes attitude.
- Data-driven and continuous improvement mindset.
- Exercises flexibility and sound judgment in all situations.
- Demonstrates strong problem‑solving skills and consistent follow‑through.
- Serves as an ambassador of goodwill, a catalyst for change, and maintains local office culture while embracing the needs of a global legal practice.
Nice to have
- Bachelor's degree is preferred.
- Minimum of ten years of work experience, including at least five years of supervisory experience, is preferred.
Compensation
- Employees are entitled to compensation commensurate with skill and experience.
Benefits
- Approve expenses and oversee reimbursement processes.
- Support adherence to health, safety, and security protocols.
Equal opportunity
- Norton Rose Fulbright US LLP will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
- However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the firm, or (c) consistent with the contractor's legal duty to furnish information.
- 41 CFR 60-1.35(c).
This listing is sourced directly from Nrf's careers page and normalized into a canonical job model.