Flatiron Health Inc.

Associate, Deal Desk & Order Management

Durham office or NY Office

Sponsorship not specifiedDetected 26 days ago

SalesforceCRMSalesAccount ManagementProcess ImprovementResearchCollaborationNetSuite

About the role

Are you ready to be the next changemaker in cancer care?
This position is available in our Durham, NC or NYC office.
We're nimble problem solvers that love working with stakeholders to scope and solve business problems, and continually work to make processes and tools more efficient and easier to use.

Business Operations acts as the partner to revenue leaders at Flatiron for Sales Operations, Commercial Analytics, Deal Desk, and Order Management across the company.
As the Associate, Deal Desk & Order Management, you'll be responsible for building and managing scalable processes to ensure accuracy, completeness, and timeliness for all of Flatiron's commercial contracts.
You will partner closely with Sales and Account Management, providing operational support for day-to-day activities and helping streamline deal workflows, approvals, billing, and revenue recognition through improved systems and processes.
Support sales and Account Managers with quoting and approvals in Salesforce to ensure alignment with pricing strategy and revenue recognition requirements
Work with cross-functional stakeholders to build and launch new SKUs to ensure proper reporting and data integrity
Process monthly license upsells while refining and improving internal processes to support faster, more efficient operations
Review vendor contracts and own opportunity setup to support accurate invoicing
Support ad-hoc commercial initiatives that enhance sales operations by creating documentation and providing relevant stakeholder training
You build strong relationships and collaborate effectively with colleagues from a range of backgrounds and disciplines

In addition, you're a passionate operational thinker with 2 + years of experience leading high-performing teams that enable businesses to grow, gain efficiency, and scale.
You have 2+ years of experience in Order Management, Commercial Operations, Revenue Operations, Finance, or related field
You are passionate about process improvement and have demonstrated a track record of driving high-impact operational efficiencies
You are comfortable navigating ambiguity and bringing structure to complex business problems
You are exceptionally organized and reliable, and you inspire and motivate high quality delivery, collaboration and performance from those around you
You are a creative and strategic problem-solver, and you can break down complex challenges into solvable parts and recommend compelling solutions

Work/life autonomy via flexible work hours and flexible paid time off
401(k) contribution to help you reach your retirement planning goals
Financial health resources including 1:1 financial advice
Parental benefits and policies including family-building care and generous leave
Travel support for safe healthcare services
In addition to our robust benefit offerings, visit our Life at Flatiron page to learn how we support continuous learning and celebrate inclusion and belonging in the workplace.
You have experience working with Quote-to-Cash systems, including Salesforce CRM, CPQ tools (required), and NetSuite (bonus)

Reimagine the infrastructure of cancer care within a community that values integrity, inspires growth, and is uniquely positioned to create a more modern, connected oncology ecosystem.
We're looking for an Associate, Deal Desk & Order Management to help us accomplish our mission to improve lives by learning from the experience of every cancer patient.

This listing is sourced directly from Flatiron Health Inc.'s careers page and normalized into a canonical job model.