Checkr
Associate Manager, Operations
Nashville, Tennessee, United States · Mid
Stay score
odds of building a lasting career here
Thin sponsorship signal and lottery-bound (~15% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
Lottery odds assume a STEM candidate.
Personalize to your clock →H-1B wage level
the lottery is wage-weighted — each level is one more entry
$17,501 more — $90,501 — moves this role to Level II and 2 lottery entries. That figure is inside the range the employer already advertised.
Based on the DOL prevailing wage for this occupation and worksite, a base salary of $90,501 would place this position at wage Level II. That figure is within the posted range, and I'd like to target it. This role classifies under "Transportation, Storage, and Distribution Managers" for prevailing-wage purposes.
DOL prevailing wage, 2026-27 wage year · Transportation, Storage, and Distribution Managers (11-3071) · Nashville-Davidson--Murfreesboro--Franklin, TN. Wage level is derived by USCIS from the offered wage, occupation and worksite; the occupation shown is inferred from the job title.
Employer immigration record
from this employer's Department of Labor filings
Files H-1B transfers
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
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About the role
- Over 140,000 companies and millions of people rely on Checkr for AI verification in the moments that matter most: getting a new job, a new place to live, a car ride, childcare, even a date.
- This is a hands-on leadership role: you'll onboard, coach, and grow a team of 5-6 new hires from day one, owning their performance, quality, and development as they ramp across email, chat, and voice.
Responsibilities
- Build and lead a new Nashville-based team of 5-6 support specialists, owning hiring ramp, onboarding, and day-to-day performance from the ground up
- Own candidate experience quality and KPIs (SLA, quality scores, CSAT-style metrics), diagnosing gaps and building corrective action plans when performance slips
- Partner with the Customer Experience team to align on shared standards, escalation paths, and workflows as both teams scale together
- Partner with vendor management to define quality expectations for outsourced work and hold vendor performance to the same bar as your in-house team
- Build repeatable onboarding, training, and coaching frameworks that let the Nashville hub scale cleanly as headcount grows beyond this first class
- 4+ years leading customer support, contact center, or operations teams, with direct people management experience
- Experience partnering cross-functionally with peer leaders and/or vendor/BPO partners to align quality standards across teams
- An A-player mindset with a strong bias for action: you raise the bar, move with urgency, stay resilient through ambiguity, and take ownership to deliver meaningful outcomes.
- We use geographic cost of labor as an input to develop ranges for our roles and as such, each location where we hire may have a different range.
- At Checkr, we believe an in office work environment strengthens collaboration, drives innovation, and encourages connection.
Requirements
- A proven track record coaching frontline reps through structured 1:1 coaching or training programs, with real, measurable improvement to show for it
- Comfort owning KPIs and translating data into concrete coaching and process changes, not just reporting on the numbers
Nice to have
- A fast-paced and collaborative environment
- Pay Transparency Disclosure
- For more information on our compensation philosophy, see our website.
- San Francisco, CA
- and Santiago, Chile.
- Individuals are expected to work from the office 3+ days a week.
Skills
- About Checkr
- Over 140,000 companies and millions of people rely on
- Checkr for AI verification in the moments that matter most:
- getting a new job, a new place to live, a car ride, childcare, even a date.
- Checkr is recognized on Forbes Cloud 100 2025 List and is a Y Combinator 2024 Breakthrough Company.
- About the team/role
Compensation
- For more information on our compensation philosophy, see our website.
- OR Base Salary range (Nashville, TN)
- $73,000 - $91,000 USD
Benefits
- Learning and development allowance
- Competitive cash and equity compensation, and opportunity for advancement
- 100% medical, dental, and vision coverage
- Up to $25K reimbursement for fertility, adoption, and parental planning services
- Flexible PTO policy
- Monthly wellness stipend
- In-office perks are provided, such as lunch five times a week, a commuter stipend, and an abundance of snacks and beverages.
- Nice to have: experience in background screening, fintech, healthcare, or another regulated, compliance-heavy service industry
- A relocation stipend may be available for those willing to relocate to a Checkr hub location.
Company info
- Customers include Uber, Pennymac, Airbnb, Doordash, and Anthropic.
- We're a team that thrives on solving complex problems with innovative solutions that advance our mission.
This listing is sourced directly from Checkr's careers page and normalized into a canonical job model.