NorthwoodSpace

Mission Manager

Torrance, CA

Work authorization requiredDetected 63 days ago

CybersecurityBusiness DevelopmentOnboardingCustomer SuccessSystems EngineeringCommunicationOrganizational Skills

About the role

If you like solving complex challenges and seeing your work deployed around the world with real impact, Northwood is the place to do it.
Individual base pay is determined on a case-by-case basis and may vary depending on job-related skills, education, experience, and technical expertise.

Lead customer missions from onboarding through integration, launch readiness, operational handoff, and ongoing support.
Build and manage program plans, including milestones, owners, risks, dependencies, schedules, readiness criteria, and communications.
Track technical integration progress, surface risks early, and drive decisions needed for mission readiness.
Help define and improve Northwood's customer onboarding, deployment, escalation, and post-launch support processes.
Partner with Business Development on customer expansion, renewals, and new mission opportunities.
Ensure Northwood delivers reliable, high-quality service for customer missions.

5+ years of experience in technical program management, mission management, customer operations, deployment management, customer success, product operations, or a related role.
Experience leading complex cross-functional programs from planning through execution.
Experience with hardware, software, networking, infrastructure, customer deployments, or mission-critical operations.
Ability to understand customer needs and translate them into clear technical, operational, and business priorities.

Bachelor's degree in Engineering, Computer Science, Aerospace, Business, or a related field.
Experience in satellite communications, ground station operations, space systems, telecom, defense, or infrastructure deployments.
Experience managing technical customer programs, enterprise deployments, customer success programs, or mission operations.
Familiarity with systems engineering, solution architecture, operational readiness, SLA management, or mission assurance.
Experience working with Product and Engineering teams on customer-driven roadmaps or operational improvements.
Additional Requirements:
This position requires successfully obtaining and maintaining a Top Secret Security Clearance as a condition of employment.
Your ability to secure the necessary clearance is essential for fulfilling key responsibilities of the role.

Compensation at Northwood Space is based on role, level, location, and alignment with market data.
Individual base pay is determined on a case-by-case basis and may vary depending on job-related skills, education, experience, and technical expertise.
Base salary is just one part of your total rewards package at Northwood.
In addition to base salary, Northwood Space offers long-term incentives such as company stock options and discretionary performance bonuses.
Benefits include equity, comprehensive medical, vision, and dental coverage, flexible spending accounts, flexible time off, 10 or more paid holidays per year, retirement savings plans, and opportunities for professional development.

Northwood is a modern space infrastructure company bringing the benefits of space to the masses through advanced communications technology.
We are building a global network of phased array ground stations that enable real-time, reliable communication for satellite missions such as national security, global connectivity, and disaster response.
With a vertically integrated approach, Northwood designs, builds, and rapidly deploys scalable systems that power the next generation of space missions.
Serve as the main programmatic point of contact for customers and internal teams.
Northwood is looking for a Mission Manager to lead customer missions from onboarding through operational support.
In this role, you will be the primary program lead for customers using Northwood's ground station network.
You will work closely with customers, Engineering, Product, Business Development, and Operations to make sure each mission is clearly scoped, technically ready, launched successfully, and supported over time.
This is a hands-on role for someone who can manage complex technical programs, communicate clearly with both customers and internal teams, and keep mission-critical work moving.
If you need a reasonable accommodation as part of your application for employment or interviews with us, please let us know.

This position requires successfully obtaining and maintaining a Top Secret Security Clearance as a condition of employment

This listing is sourced directly from NorthwoodSpace's careers page and normalized into a canonical job model.