Ridgeline
Director, Education Services
San Ramon, CA · Director
Sponsorship not specified$221k-$260kDetected 34 days ago
Stakeholder ManagementRecruitingHRISCustomer SuccessCommunicationCollaborationProblem Solving
About the role
- Do you enjoy designing high-impact education strategies that accelerate SaaS and AI product adoption while also driving a profitable, high-margin services offering?
- Reporting to the Director of Customer Success and Education Services, you will oversee a high-performing team while shaping the strategy, structure, technology stack, and commercial model of Ridgeline's evolving education offerings.
- Ridgeliners act like owners, choose growth over comfort, and communicate with transparency.
Responsibilities
- Lead and grow a team of instructors and content experts while fostering a culture of ownership and collaboration
- Design scalable programs including certifications, onboarding, and role-based academies
- Collaborate with cross-functional leaders to ensure alignment with product adoption and customer outcomes
- Guide curriculum strategy and influence instructional design best practices
- Build repeatable processes that improve quality, consistency, and scalability of program delivery
- Hire, develop, and retain top talent while nurturing a transparent and growth-oriented team environment
Requirements
- You must be work authorized in the United States without the need for employer sponsorship.
Nice to have
- Knowledge of financial markets and the investment management lifecycle
- Experience with 360Learning LMS
- Experience using Pendo for in-app training and guidance
- Experience with investment management software or enterprise fintech platforms preferred
- Proven success defining and tracking KPIs such as adoption, ARR impact, and learner outcomes
- Experience leading teams across curriculum development, content creation, and instruction
- Excellent communication and stakeholder management skills
- Experience leveraging AI tools such as ChatGPT, Claude, or similar platforms
Compensation
- Final compensation amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amount listed above.
- As an employee at Ridgeline, you'll have many opportunities for advancement in your career and can make a true impact on the product.
- In addition to the base salary, Ridgeline employees can participate in our Company Stock Plan subject to the applicable Stock Option Agreement.
- $221,000 - $260,000.
Benefits
- These include unlimited vacation, educational and wellness reimbursements, and $0 cost employee insurance plans.
- Please check out our Careers page for a more comprehensive overview of our perks and benefits.
- Define and execute the strategic vision for Education Services aligned to customer success and company growth
- Develop education services into a high-impact profit center with clear financial goals and measurable outcomes
- Identify and expand new revenue opportunities through innovative education offerings
- Apply AI tools and emerging technologies to enhance learning experiences and operational efficiency
- Experience building certification programs and structured learning academies
Visa & Work Authorization
- You must be work authorized in the United States without the need for employer sponsorship.
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This listing is sourced directly from Ridgeline's careers page and normalized into a canonical job model.