Hiller Plumbing, Heating, Cooling & Electrical

Customer Service Representative - Nashville

Nashville, TN

Sponsorship not specifiedDetected 33 days ago

Outbound SalesCustomer SupportCommunication

About the role

Hiller's 17 locations across 4 states, proudly offers a 100% satisfaction guarantee of high-quality residential home services.
With more than 34 years in business, Hiller's family includes more than 850 Happy Faces, and a fleet of over 600 vehicles.

Respond to incoming customer calls with courtesy, offering appointment windows and requested lead times.
Maintain complete, accurate and updated information in the customer database.
Perform other duties as assigned.
With our core value of CARE and standards that define who we are as a company, you will have the opportunity to build a lucrative and rewarding career.
This role ensures that every customer interaction exceeds expectations and creates a positive and lasting impression of the company.

Applicants will be required to undergo pre-employment drug screens and background checks.
Engage in outbound calling to secure the appropriate amount of scheduled calls and club memberships required for a successful service operation.
Maintain required daily call counts to meet daily, weekly and monthly quotas.

Through the development of trade knowledge and soft skills, our employees can succeed in their career AND family goals.

Be America's Best home service company by providing care, growth and opportunity ensuring every team member is happy.
WHY Join Hiller At Hiller, we are committed to investing in our employees to help them reach their full potential.
Here are even more reasons to join the Happy Hiller Team! - Our Family Owned & Care Culture - OUR VALUES - Healthy Work/Life Balance - Established Career Paths - Advancement Opportunities - Year-round work - NO LAYOFFS - 401k Plan w/ Company Match - Employee Referral Program - Regular Performance Reviews - Paid Training in our state-of-the-art facility Benefits Medical, Dental & Vision insurance Long and Short-term disability Company paid $50,000 life insurance Company paid vacation Paid holidays Medical Flex Spending accounts - Family care The Customer Service Representative is responsible for delivering exceptional customer service that reflects Hiller's values and commitment to excellence.
Job Responsibilities: Respond to incoming customer calls with courtesy, offering appointment windows and requested lead times.
Follows Customer Care "Call Script" for quality and efficient responses to customers.
Ensure "Club Memberships" are renewed and preventative maintenance appointments are scheduled for technicians.

This listing is sourced directly from Hiller Plumbing, Heating, Cooling & Electrical's careers page and normalized into a canonical job model.