Bobyard
Customer Enablement Specialist
San Francisco · Full-time
Sponsorship not specified$80k-$100kDetected 56 days ago
NLPComputer VisionCustomer SuccessCustomer SupportIntercom
About the role
- We're looking for a Customer Enablement Specialist who turns complex workflows into simple, clear experiences.
- If you're energized by construction tech, love creating content, and enjoy making technical tools feel obvious, you'll thrive here.
Responsibilities
- Own Intercom. Respond to customer questions, troubleshoot fast, and close the loop with empathy.
- Build our Knowledge Center and LMS. Create short Looms, guides, and articles that answer questions before they're asked.
- Scale support with systems. Find repetitive work and kill it with automations, templates, and AI.
- Close the feedback loop. Partner with Product and Engineering to log bugs, document feedback, and track fixes.
- Enable GTM. Support Sales and CS with product demos, feature deep dives, and competitive insights.
- Know our users cold. Build deep expertise in our platform and how estimators and landscape professionals get value.
Requirements
- You can explain technical topics clearly without jargon.
- Report to Head of Post-Sales and work side by side with Engineering and Product to shape customer experience from the ground up.
Nice to have
- 2+ years in a customer-facing role.
- Proficient with Intercom or similar chat tools, plus documentation or LMS tools, and Loom or screen recording.
Compensation
- Comp Philosophy
- We pay to win.
- Bobyard targets competitive top-of-market compensation because we hire people who ship and drive real impact - and we aim to reward that, including through variable pay tied to performance.
- Individual compensation is determined by role, experience, and contribution, at Bobyard's discretion.
Benefits
- Join a fast-growing AI startup transforming how construction estimating gets done.
- Base $80k - $100k + equity. Full-time.
Company info
- Ship releases. Write changelogs, publish feature announcements, and make sure customers know what's new.
- What we're looking for
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This listing is sourced directly from Bobyard's careers page and normalized into a canonical job model.