Hayward Industries Inc

Customer Service Supervisor - Flow Control

Clemmons, NC

Sponsorship not specifiedDetected 16 days ago

Customer SupportLeadershipCommunicationMentoringOrganizational SkillsMicrosoft Office

About the role

Hayward Holdings Inc. (NYSE "HAYW") is the largest manufacturer of residential swimming pool equipment in the world, with a significant presence in the commercial pool market that is continuously growing.
Headquartered in Charlotte, North Carolina, Hayward also has facilities in Tennessee, Arizona, and Rhode Island as well as Canada, Spain, France, Australia, and China.
Hayward's thermoplastic and actuation products accommodate aggressive and corrosive environments, delicate ecosystems, or the strictest chemical balances to keep water and life working together.

Assist in developing and implementing customer service policies and procedures.
Maintain documentation of customer service activities.
Support employee development through training, coaching, and regular feedback.
Perform additional duties as needed.
Manage Customer Care Representatives located in Clemmons, NC, and Phoenix, AZ call centers.
Hayward designs, manufactures, and markets a full line of residential and commercial pool and spa equipment including pumps, filters, heating, cleaners, salt chlorinators, automation, lighting, safety, flow control and energy solutions at our company owned facilities.
Hayward Flow Control products are used in water and wastewater treatment, chemical processing & transfer, chemical feed, aquatic/animal life support systems, mining, and many other industrial processing systems worldwide.
As a Customer Service Supervisor, you will lead and supervise the Hayward Flow Control Customer Care team to deliver exceptional service.
Collaborate with cross-functional teams to ensure seamless operations and maintain customer satisfaction.

5-10 years of customer service experience, preferably in manufacturing and distributor-facing roles.
Proven supervisory experience with strong leadership and coaching skills.
Ability to present effectively to diverse audiences.
Experience with MS D365

Bachelor's degree in Business or related field is preferred, or a minimum of five years of customer service experience.
Prior experience in a leadership role preferred.

Maintain strong relationships with customers, Outside Sales, and internal teams to deliver superior customer care.
As part of our growth strategy, we are looking for a dynamic individual to lead our Customer Carer team for our Flow Control product line, in our Clemmons, North Carolina location.

This listing is sourced directly from Hayward Industries Inc's careers page and normalized into a canonical job model.