Western Alliance Bank
IT Manager II
Columbus, OH · Mid
Sponsorship not specifiedDetected 13 days ago
AWSAzureDatadogSite Reliability EngineeringIncident ResponseAccessibilityPerformance ManagementLeadershipCollaborationMentoring
About the role
- The position provides leadership over enterprise monitoring platforms, including application performance monitoring (APM), infrastructure monitoring, logging, and alerting solutions.
- About the company: Western Alliance Bank, Member FDIC, is a wholly owned subsidiary of Western Alliance Bancorporation.
- Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities.
Responsibilities
- Lead and manage the Monitoring & Tools engineering team, including observability, logging, and alerting platforms
- Drive cross-functional collaboration across Infrastructure, Network, Security, Cloud, and Application teams
- Own and manage enterprise monitoring platforms, including APM, infrastructure monitoring, and log management tools
- Lead proactive incident detection and resolution, reducing MTTR and service disruptions
- Support 24x7 operational readiness, including incident response processes
- Drive adoption of modern observability practices (metrics, logs, traces, synthetic monitoring)
- The role drives standardization of observability practices and partners with Infrastructure, Cloud, Security, and Application teams to deliver scalable, compliant, and high-performing solutions.
- Partner with Risk, Security, and Audit teams to support compliance, controls, and reporting
- Maintain documentation, standards, and operational runbooks
- Manage intake, prioritization, and delivery of monitoring-related requests
Requirements
- Bachelor's degree in computer science, Information Technology, Engineering, or equivalent experience
- 7+ years of experience in Monitoring, Observability, Infrastructure Engineering, or related disciplines
- 3+ years of leadership or team management experience
- Hands-on experience with enterprise monitoring platforms (APM, infrastructure monitoring, logging, alerting tools)
- Strong understanding of application, infrastructure, and network performance concepts
- Experience with incident management, root cause analysis, and operational support
Nice to have
- Experience in financial services or other regulated environments
- Experience with tools such as Datadog, Splunk, Dynatrace, AppDynamics, or similar platforms
- Knowledge of SRE and observability practices
- Familiarity with automation and integration approaches, including APIs and infrastructure-as-code workflows
- Experience establishing enterprise standards, governance, and best practices
Benefits
- Ensure monitoring coverage across applications, infrastructure, cloud, middleware, and network services
- Ensure monitoring coverage for critical systems to support availability and performance objectives
- Provide reporting and insights on system health, performance, and operational KPIs
Company info
- Western Alliance Bank, Member FDIC, is a wholly owned subsidiary of Western Alliance Bancorporation.
- If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email HR@westernalliancebank.com or call 602-386-2488.
- When contacting us, please provide your contact information and state the nature of your accessibility issue.
- We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.
- Serving clients nationwide, Western Alliance Bank includes six legacy bank brands - Alliance Association Bank, Alliance Bank of Arizona, Bank of Nevada, Bridge Bank, First Independent Bank and Torrey Pines Bank - that remain part of the company's heritage, as well as AmeriHome Mortgage, a Western Alliance Bank Company.
- Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information.
- © Western Alliance Bancorporation
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