Conduit Health
Intake Specialist
New York City
Sponsorship not specifiedDetected 49 days ago
SalesforceCRMOutbound SalesZendeskIntercomEHR/EMRCommunicationMentoringAdaptabilityOrganizational Skills
About the role
- We're looking for an Intake Specialist to serve as the front door to the Conduit experience - the first point of contact for patients, caregivers, providers, and case managers.
- This role sits at the center of the patient journey.
- You'll guide patients from first contact all the way through to receiving the equipment and supplies they need - whether that path runs through an ordering process, a telehealth visit, or both.
Responsibilities
- Intake & onboarding: Manage inbound inquiries from patients, caregivers, providers, and case managers
- manage reminders, rescheduling, and follow-up communication. Coordinate with clinical, operations, and support teams to ensure smooth handoffs and appointment readiness.
- Operations & Documentation: Maintain accurate records of patient interactions, intake activity, and scheduling updates in real time.
- Strong Communicator: You're comfortable guiding conversations, building trust quickly, and explaining complex processes simply and clearly.
- Intake & onboarding: Manage inbound inquiries from patients, caregivers, providers, and case managers; collect and verify demographics, insurance, prescriptions, referrals, and supporting documentation.
- Scheduling & coordination: Help patients schedule, confirm, and prepare for their first telehealth appointment or order; manage reminders, rescheduling, and follow-up communication.
- Coordinate with clinical, operations, and support teams to ensure smooth handoffs and appointment readiness.
- Manage inbound inquiries from patients, caregivers, providers, and case managers; collect and verify demographics, insurance, prescriptions, referrals, and supporting documentation.
- Help patients schedule, confirm, and prepare for their first telehealth appointment or order; manage reminders, rescheduling, and follow-up communication.
- Maintain accurate records of patient interactions, intake activity, and scheduling updates in real time.
Nice to have
- Strong written and verbal communication skills
- Comfort handling a high volume of inbound and outbound phone calls daily
- Experience supporting scheduling, intake coordination, onboarding, or patient navigation workflows is strongly preferred
- Ability to multitask across multiple systems while maintaining strong attention to detail
- Experience with CRM, intake, scheduling, or support systems such as Zendesk, Intercom, Salesforce, or similar platforms is a plus
- Familiarity with EMR/EHR systems is a plus
Compensation
- Competitive salary + performance-based incentives
Benefits
- Unlimited PTO + company holidays
- Full medical, dental, and vision coverage
- Opportunity to help shape and scale operations at a fast-growing healthcare startup
- Conduit Health is transforming one of the most outdated corners of post-acute care-getting essential medical equipment and supplies into patients' homes.
- Insurance eligibility checks: Verify insurance eligibility and benefits for incoming patients, flag coverage issues early, and communicate them clearly to patients and internal teams.
- Patient-Centered: You communicate with empathy, patience, and professionalism, especially during stressful healthcare situations.
- Flexible hybrid work environment
Equal opportunity
- Conduit Health is an equal-opportunity employer.
- We celebrate diversity and are committed to building an inclusive environment for all employees.
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This listing is sourced directly from Conduit Health's careers page and normalized into a canonical job model.