Epiq
Client Services Associate Project Manager
USA-Beaverton-OR-10300 SW Allen
No sponsorship$70k-$75kDetected 22 days ago
Project ManagementExcelProcess ImprovementRecruitingLeadershipCommunicationCollaborationMicrosoft Office
About the role
- Successful candidates will have relevant experience in service delivery, preferably in eDiscovery, as well as a proven history of execution in a fast-paced environment.
- The Associate Project Manager is primarily responsible for making sure the client receives the proper service through proactive attention to planning, analysis, execution, and proper close-out on a project.
- Obtain, examine and prepare client data for Intake
Responsibilities
- Provide matter specific support on items such as privilege log generation, media tracking, and project specific reporting
- Participate in process improvement initiatives and collaborate with teammates to standardize and improve the customer experience
- Build trust-based partnerships
- Use storytelling to build buy-in
- Empower teams to manage their own goals
- Ensures client and project requirements are being met with the highest quality and accuracy through verifying and communicating routinely with both the client and internal partners.
- Drives overall client satisfaction through effective coordination and communication of client deliverables.
- Minimum three-year consulting, litigation support, paralegal or attorney experience in a law firm, corporate legal departments or eDiscovery service provider with an overall experience of four to five years.
Requirements
- Understand project budgets and obtain required approvals before incurring additional costs outside of project estimates
- Bachelor's degree or equivalent practical experience.
- Hands-on experience with working on Relativity
- Proficiency in PowerPoint, Excel and BI is highly desirable and an added advantage.
- Flexibility to work both night shift timings and occasionally on weekends is required.
- In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
Skills
- Oral and written communication skills that demonstrate a "white glove" approach to service.
Compensation
- Pay parity with the wider team in the considered location
Company info
- The Associate Project Manager is responsible for the day-to-day execution of the project including providing the client and their internal project teams with clear direction, according to the client's requirements and company standards.
Visa & Work Authorization
- Must be authorized to work in the United States for any employer.
This listing is sourced directly from Epiq's careers page and normalized into a canonical job model.