Fischer Homes
WARRANTY FIELD MANAGER
Louisville, KY · Contract
Sponsorship not specifiedDetected 1 day ago
Customer SupportCommunicationCollaboration
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About the role
- As a Warranty Customer Care Manager, you will place the customer's satisfaction with their residential Fischer Home construction warranty at the center of all you do.
- If you are a passionate problem solver who seeks out the best strategic intervention, you will find success in this role.
- The most rewarding part of this role is putting the finishing touches on the customer's new homes as they finish up their 1 year warranty period.
Responsibilities
- Seek out the root causes of issues to develop the most efficient and appropriate solutions.
- Possess initiative, drive and the ability to lead others.
- Develop and implement the appropriate and cost effective solutions to warranty service issues.
- We select highly competent individuals to join our team, provide them with the resources, training, and development possible to make significant contributions and drive their success while determining their career paths.
Nice to have
- Exceptional organization skills using databases and scheduling platforms.
- Communication skills that quickly adapt to different individuals.
- Physical demands and work environment:
- Must be able to sit or stand for long periods of time and walk on various types of terrain, including uneven surfaces, construction sites, and residential that may have mud, ruts, etc.
- Must be able to perform movements such as bending, stooping, reaching, pushing, grasping, etc.
- Must have the ability to climb permanent stairs, temporary stairs, and ladders.
- Must have the physical strength and stamina to perform tasks such as lifting approximately 50 lbs. unassisted throughout the workday.
- Must be able to endure and be exposed to different types of conditions, including weather (heat, cold, rain, ice, etc.) and substances such as dust, dirt, and fumes.
Skills
- Manage residential construction warranty service requests.
- Provide appropriate and complete documentation on all service-related paperwork.
- Possess excellent written and oral communication skills.
- These skills will be used to:
Compensation
- Competitive Compensation
Company info
- We are honest and straightforward and will stand by our word.
- Enjoy working with customers and providing excellent customer service, even when that isn't giving them everything they may ask for.
- Founded in 1980, the company has grown to build over 40,000 homes and employs over 700 Associates.
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This listing is sourced directly from Fischer Homes's careers page and normalized into a canonical job model.