Indeed Flex

Regional Onsite Manager

Austin, Texas, United States · Senior

Sponsorship not specified$100k-$120kDetected 5 days ago

SalesforceLogisticsLeadershipCritical ThinkingTime ManagementMentoringAdaptability

About the role

This role involves managing and enhancing operational processes for both existing and new onsite accounts, with a strong focus on improving efficiency, productivity, and service delivery.
💼 This position is located onsite in Austin, TX (at The Domain), five days per week, with the option to work from home on Thursdays.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities and duties of the position.
Manage the creation of regionally aligned resolution processes, procedures, and responses for common issue types, and promote principles of centralized knowledge sharing.
Manage client relationships by ensuring resource availability, tracking solutions, and overseeing the execution of delivery milestones.
Collaborate with internal and external stakeholders to continuously improve workflow and processes for service delivery, case management, shift handoffs, escalations, and building customer loyalty.
Proactively support the hiring process, including reviewing candidates, conducting interviews, supporting onboarding, and delivering training to new hires.

High-level of technical acumen and proficiency to learn and utilize new software and technologies quickly to continuously evolve and improve our tech-driven advantage (Salesforce, Google Workspace, Slack, Asana)
Curiosity about AI and automation, with a track record of using tech to scale workflows and remove friction for your team

Experience managing multiple large-volume enterprise clients simultaneously
Conduct regular service delivery assessments to ensure continuous improvement in performance, quality, and safety.
Monitor and measure both team performance through KPIs and Business Intelligence reporting to ensure all metrics and service deliverables are met.
Forecast staffing requirements, provide meaningful 1:1 coaching and development, ensure 100% shift accuracy in ACP, and continuously improve Customer Satisfaction (CSAT) score.
Duvet days (½ day off every quarter)

Medical, Dental, Vision, and 401K
Performance-based bonus totaling 12% of annual salary
Access to Company & Employee Benefits
25 days PTO (prorated) + Birthday Off
Provide additional onsite coverage as needed, particularly during teammates' PTO or other absences, to maintain seamless service delivery and support.

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Coordinate regularly with customers and cross-functional teams to build customer-centric, efficient, and scalable operations strategies.
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