HP Inc.

HP Inc.

Production Pro Technical Lead

All Cities, Pennsylvania, United States of America · Full-time

Sponsorship not specified$83k-$128kDetected 7 days ago
Customer SupportLeadershipCommunicationCollaborationMentoring

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odds of building a lasting career here

53Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role100
Entry-level history0
PERM / green-card track0
Lottery odds (Level II)66
Fits your clock70

Sponsors, but it's cap-subject — you still face the weighted lottery (~30% per draw at Level II). Good if you win; have a cap-exempt backup on your list.

Lottery odds assume a STEM candidate.

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About the role

  • This role serves as the primary regional escalation point and subject matter expert for HP PrintOS Production Pro Commercial & Labels & Packaging workflows and advanced prepress integrations.

Responsibilities

  • Provide expert-level technical support for complex software/workflow issues escalated from lower support tiers, using advanced troubleshooting techniques to diagnose and resolve intricate problems.
  • Lead efforts to reproduce, isolate, and resolve defects or systemic workflow failures
  • support and guide others on best practices, deployment considerations, and issue resolution.
  • help set support expectations when configurations introduce support constraints or require vendor-installed components.
  • Provide guidance and mentorship to other support engineers and tech leads
  • assist with skill development and knowledge transfer across the DFE support organization.
  • Lead efforts to reproduce, isolate, and resolve defects or systemic workflow failures; produce engineering-ready escalation packages and coordinate with cross-functional stakeholders through resolution.
  • Act as the go-to SME for color management and related tooling and escalations; support and guide others on best practices, deployment considerations, and issue resolution.
  • Provide consultative guidance for customer environments using Direct-To-Finish integrations; help set support expectations when configurations introduce support constraints or require vendor-installed components.
  • Provide guidance and mentorship to other support engineers and tech leads; assist with skill development and knowledge transfer across the DFE support organization.

Requirements

  • Strong working knowledge of DFE / prepress production workflows and the ability to translate technical details into clear customer guidance.
  • Hands-on expertise with HP Production Pro in production customer environments.
  • Ability to mentor and uplift broader team capability via training assets and structured knowledge sharing.

Nice to have

  • (strongly aligned to the backfill)

Compensation

  • The pay range for this role is $83,000 to $127,800 USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only).

Benefits

  • HP offers a comprehensive benefits package for this position, including:
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Long term/short term disability insurance
  • Flexible spending account
  • Life insurance
  • Generous time off policies, including
  • 4-12 weeks fully paid parental leave based on tenure
  • Additional flexible paid vacation and sick leave ( US benefits overview )
  • The compensation and benefits information is accurate as of the date of this posting.

Company info

  • The DFE Tech Group - Production Pro Technical Lead provides expert-level technical leadership for HP Indigo Digital Front End (DFE) solutions supporting Commercial & Labels & Packaging customers.

Equal opportunity

  • Workplace Discrimination is Illegal "
  • Employer (EEO) -
  • HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
  • Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested.

Visa & Work Authorization

  • ty to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status,
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This listing is sourced directly from HP Inc.'s careers page and normalized into a canonical job model.