BrightHire
Mid-Market Customer Success Manager
Remote - US · Mid
Sponsorship not specifiedDetected 1 day ago
CanvaHubSpotAccount ManagementCustomer SuccessCommunicationAdaptability
About the role
- This role is built for a CSM who thrives on creativity and autonomy - someone who can independently run their book of business while delivering a thoughtful, consistent customer experience.
- Success in this role requires balancing efficiency with impact: leveraging scaled programs, data, and automation while knowing when to engage more deeply through live conversations, enablement sessions, and executive-level discussions.
- This is a highly autonomous role with meaningful ownership over customer outcomes and commercial results.
Responsibilities
- Drive successful rollout, training, adoption, and ongoing value realization across your book of business
- Manage renewals end-to-end, positioning BrightHire's value, ROI, and long-term partnership to drive retention and expansion
- Deliver a consistent, high-quality customer journey using a blend of scaled programs (one-to-many content, playbooks, automated workflows) and targeted 1:1 engagement
- Build strong, trust-based relationships with key stakeholders, from day-to-day administrators to senior Talent and HR leaders
- Partner closely with Sales, Implementation, Support, and Product to ensure a seamless and coordinated customer experience
Requirements
- 3+ years of experience in Customer Success, Account Management, or a related customer-facing role at a B2B SaaS company
Benefits
- Leverage data, usage trends, and health indicators to proactively identify risk, expansion opportunities, and moments that matter
Company info
- You'll guide customers through rollout, training, adoption, and long-term value realization, acting as a trusted partner to Talent and HR leaders as they embed BrightHire into their hiring workflows.
- It's an opportunity to have real influence - on your customers' hiring outcomes and on the evolution of BrightHire's customer success motion.
- Own a portfolio of Mid-Market customers, leading all post-sale engagement from implementation handoff through renewal with clear accountability for outcomes
- Act as a strategic advisor, helping customers align BrightHire to their hiring goals, change management needs, and interview strategy
Apply directly at BrightHire →Create a free account for alerts like thisView BrightHire immigration profile
This listing is sourced directly from BrightHire's careers page and normalized into a canonical job model.