GrowthLoop

GrowthLoop

Senior Technical Account Manager

North America, Remote · Senior

Sponsorship not specified$180k-$200kDetected 23 hours ago
PythonSQLBigQuerySnowflakeRedshiftDatabricksAWSGCPAzureCloud PlatformsMachine LearningData EngineeringNLPLLMsAgentic AIA/B TestingGoogle AdsSalesforceAccount ManagementOnboardingCustomer SuccessResearchCommunication

About the role

  • We are looking for an outstanding Senior TAM to play a leading role in onboarding, enabling, and growing some of the world's most innovative enterprise customers.
  • This is a highly technical senior client-facing role that sits at the intersection of solutions architecture, customer success, and AI-native product adoption.

Responsibilities

  • You'll build and maintain the artifacts that make these projects run: project GANTTs, kickoff decks, use case trackers, and data workshop materials.
  • Post-onboarding, you'll own a book of business as the primary technical point of contact - driving adoption, expansion, and measurable value realization.
  • You'll deliver executive-facing QBRs and EBRs that clearly articulate business impact, use cases activated, and the roadmap ahead.
  • Demonstrated ability to lead complex, multi-stakeholder technical projects from kickoff through delivery.
  • You'll build - not just advise.
  • And you'll document and share repeatable playbooks that make everyone around you more effective.
  • This means our team owns on the same terms as our investors.
  • We came up bootstrapped and have scaled with discipline, and we share that ownership with those helping us build.

Requirements

  • 3-5 years in a client-facing technical role: solutions architecture, implementation engineering, technical customer success, or marketing analytics.
  • Strong proficiency in SQL and hands-on experience querying cloud data warehouses (BigQuery, Snowflake, Redshift, or Databricks).
  • Experience with cloud infrastructure (GCP, AWS, or Azure) and data pipeline concepts (ETL/reverse ETL, event streaming, data modeling).
  • Excellent communication skills. ability to translate technical complexity for both engineering and executive audiences.
  • Hands-on experience working with LLMs and AI tools (e.g., Claude, GPT-4, Gemini) for practical use cases: summarization, classification, structured output generation, or agent workflows.
  • Experience identifying opportunities for operational efficiency and leveraging AI tools to make it happen
  • Required Experience

Nice to have

  • Experience with CDP, marketing activation, or composable data stack tooling (e.g., Segment, LiveRamp, FiveTran, or similar).
  • Familiarity with marketing channels and ad platforms (Google Ads, Meta, Salesforce, etc.).
  • Prior exposure to experimentation and incrementality measurement in a marketing context.
  • This is an AI-native role.
  • GrowthLoop's Compound Marketing Engine is powered by agentic AI.
  • We expect our Customer Architects to deeply understand, adopt, and champion AI-powered workflows - both in the product and in how they work.
  • You should come in having already built something with an LLM, whether that's a prompt chain, an automation, or an agent.
  • Curiosity about AI isn't enough - we want practitioners.

Skills

  • Love Our Customer
  • Make It So
  • Put We Over Me
  • Be Human
  • Goodness and kindness compounds.
  • Aim High
  • project GANTTs, kickoff decks, use case trackers, and data workshop materials.
  • Strategic Account Management
  • AI-Powered Marketing Enablement
  • Automation & Internal Tooling
  • That means AI-powered automations and internal tools that improve how the entire

Compensation

  • This role comes with a total cash package of $180,000-$200,000 CAD (or $150,000- $160,000 USD).
  • Total compensation includes meaningful equity with accelerated vesting and no preferred class ahead of you.
  • Open to candidates based in Canada or the United States. Final base salary decisions will be based on a variety of non-discriminatory factors unique to each candidate, such as the individual's skill set, depth of experience, and qualifications.

Benefits

  • Flexible PTO, with the trust and encouragement to actually use it.
  • An annual home office stipend to set up your workspace.
  • Health, Wellbeing & Retirement
  • That means AI-powered automations and internal tools that improve how the entire CA team operates: account health monitoring, QBR generation, support triage.
  • Flexible, Remote-First Work

Company info

  • You'll lead end-to-end onboarding projects for enterprise customers - from pre-kickoff technical discovery through first value milestone and go-live.
  • You'll stay current on AI/ML developments in the martech landscape and proactively bring new capabilities to your customers before they have to ask.
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