TaskUs
Program Manager
USA - Remote
Sponsorship not specified$97k-$145kDetected 5 days ago
Project ManagementPerformance ManagementCommunicationWriting
About the role
- About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands.
- Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
Responsibilities
- Project Lifecycle Management: Lead the planning, execution, and delivery of projects of moderate to high complexity, ensuring they meet scope, budget, and timeline requirements.
- Content & Training Integration: Specifically oversee the workflow for Training & Design and Technical Publications, ensuring that instructional materials and technical docs are delivered in sync with product updates.
- Strategic Change Management: Act as the lead for organizational or process changes, ensuring all internal teams and client stakeholders are aligned and risks are mitigated.
- Specialized Project Oversight: Proven track record of managing projects specifically within Training & Design or Technical Writing Publications workstreams. You understand the unique timelines associated with content development.
- Stakeholder Influence: Strong interpersonal skills with the ability to manage international client relationships and navigate high-stakes business requirements.
- Think of yourself as an Architect for our clients, helping to plan and ultimately build the infrastructure for awesome customer experiences.
- Specifically oversee the workflow for Training & Design and Technical Publications, ensuring that instructional materials and technical docs are delivered in sync with product updates.
- Proven track record of managing projects specifically within Training & Design or Technical Writing Publications workstreams.
- Your role was designed to map requirements, manage lifecycle delivery, and successfully execute global strategies.
- You like being part of a team that delivers excellence.
Requirements
- Outstanding English proficiency (both written and oral).
- 5+ years working in a technical field
- ability to break down complex technical subjects and present them clearly to both SMEs and non-technical stakeholders.
- Proven ability to hit deadlines for multiple projects at once and thrive in ambiguity.
- BPO Mastery: 5+ years of Project Management experience within a fast-paced, dynamic BPO environment.
- You must be comfortable with "rapid-response" shifts and high-volume delivery.
- Elite Communication: Outstanding English proficiency (both written and oral).
- Agility & Independence: Proven ability to hit deadlines for multiple projects at once and thrive in ambiguity.
- The individual in this position must be prepared to transition to other HR Generalist duties or undertake special projects assigned by leadership.
Skills
- The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally.
Compensation
- $97,000.00 - $145,000.00 per year. Pay Transparency Statement:
- The base salary range represents the low and high end of the anticipated salary range for this position across our US locations.
- The "pay scale" provided is a good faith estimate of the range the employer reasonably expects to pay for the position at the time of hire.
- Actual salary will be determined based on various factors including, but not limited to, the candidate's qualifications, experience, skills, and specific geographic location.
- $97,000 / Annual.
Benefits
- At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages.
- Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity.
- We offer a comprehensive benefits package including medical, dental, and vision insurance
- and paid time off including vacation, sick leave, and holidays.
Company info
- If you need reasonable accommodations in any part of the hiring process, please let us know.
Equal opportunity
- TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity
- we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.
- We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.
- We celebrate and support diversity; we are committed to creating an inclusive environment for all employees.
This listing is sourced directly from TaskUs's careers page and normalized into a canonical job model.