VALD
Client Success Manager
Vancouver, BC
Sponsorship not specifiedDetected 50 days ago
HubSpotResearchCommunicationProblem SolvingCritical ThinkingTime ManagementPublic SpeakingAdaptabilityOrganizational Skills
About the role
- Are you a health or performance professional thinking about a career change?
- Are you passionate about how technology can help progress your profession?
Responsibilities
- On a day-to-day basis, you will: Manage client onboarding, ensuring clients are fully supported to implement VALD systems successfully.
- Build strong relationships with clients through online methods and occasionally face-to-face.
- Identify client support needs and opportunities for growth.
- Manage multiple assignments and support requests simultaneously while working independently or with other team members.
- Demonstrated ability to build positive relationships quickly.
- The Client Success team continues to support the client throughout their journey with VALD.
Requirements
- You must have used VALD Technology in your current or previous role.
- The ability to understand and share the client's perspective and challenges.
- The ability to think outside of the box to find appropriate solutions.
- If you have experience working in a clinical or high-performance setting and are a physiotherapist or an athletic trainer a role as a Client Success Manager at VALD could be the change you need!
- Critical requirements for this role: You must have used VALD Technology in your current or previous role.
- Ideally, you have: Empathy Excellent communication skills - both verbal and written.
Nice to have
- Empathy Excellent communication skills - both verbal and written.
- Attention to detail and a commitment to quality control.
- Strong critical thinking, analytical, and strategic problem-solving skills.
- Adaptable and willing to learn new skills and processes.
- Highly organized with practical time management skills.
- Prior experience using VALD systems.
- It's not expected that any single candidate would check every box here.
- Research shows that while men and women share similarities in how they look for jobs, women may hold back if they don't meet 100% of the criteria, while men usually apply after completing about 60%.
Company info
- We are looking for a physiotherapist, exercise physiologist or sports scientist looking to make a change or, quite simply, a go-getter who is excellent with people-someone with a can-do attitude and who is interested in technology and helping clients implement systems and solutions.
- We are looking for someone to join our team in Texas.
This listing is sourced directly from VALD's careers page and normalized into a canonical job model.