Q2Ebanking

Q2Ebanking

Senior Data Intelligence Solutions Architect

Austin, TX · Senior

No sponsorshipDetected 30 days ago
PythonSQLSnowflakeDatabricksAWSGCPAzureMachine LearningSparkData EngineeringData VisualizationAI OrchestrationCRMLeadershipCommunicationCollaborationMentoring

About the role

  • Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally.
  • We celebrate our employees in many ways, including our "Circle of Awesomeness" award ceremony and day of employee celebration among others!
  • We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships.

Responsibilities

  • Build and maintain enterprise data models, integrations, and pipelines across operational platforms, contact center systems, and analytics environments.
  • Partner with Insights & Analytics to build dashboards, scorecards, and predictive models that support strategic decisions.
  • Collaborate cross-functionally to ensure system integration alignment and operational readiness.
  • Identify and implement AI and automation opportunities to reduce manual overhead and improve scalability.

Requirements

  • Bachelor's degree and 12+ years of related experience, advanced degree with 8+ years, or equivalent.
  • Experience in Data Architecture, Data Engineering, Solution Architecture, AI-enabled operations, or Business Intelligence.
  • Proven experience designing enterprise data solutions, operational analytics platforms, and scalable reporting architectures.
  • Experience with cloud-based data platforms and enterprise analytics and reporting tools.
  • Hands-on experience with Power BI, Tableau, Snowflake, SQL, Python, Databricks, Azure, AWS, GCP, or equivalent.
  • Ability to translate technical concepts into business outcomes for both technical and non-technical audiences.

Nice to have

  • Experience in enterprise SaaS, FinTech, or Customer Experience organizations.
  • Experience designing AI-enabled operational intelligence or customer experience analytics platforms.
  • Knowledge of contact center analytics, conversational AI, sentiment analysis, or quality monitoring systems.
  • Experience with ML models, predictive analytics, workflow orchestration, or AI-assisted decision frameworks.
  • This position requires fluent written and oral communication in English.
  • Career Development & Mentoring Programs
  • Community Volunteering & Company Philanthropy Programs
  • Employee Peer Recognition Programs - "You Earned it"

Compensation

  • We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.

Benefits

  • Design scalable data architecture for operational reporting, workforce planning, QA, escalation management, customer health, and executive visibility.
  • Drive visibility into SLA adherence, customer health, workforce demand, escalation trends, and support performance.

Company info

  • build strong and diverse communities through innovative financial technology-and we do that by empowering our people to help create success for our customers.
  • Being as passionate about our people as we are about our mission.
  • We also know that nothing builds trust and collaboration like having fun.
  • We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.
  • We're proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized.
  • And our benefits go beyond healthcare-offering resources for physical, mental, and professional well-being.
  • Click here to find out more about the benefits we offer.
  • Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program ( see more ).
  • We are an Equal Opportunity Employer.
  • All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.

Visa & Work Authorization

  • Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
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This listing is sourced directly from Q2Ebanking's careers page and normalized into a canonical job model.