Arctiq
Jira Service Management Contractor (3 Months)
Duluth, Georgia · Contract
No sponsorshipDetected 34 days ago
JiraZendeskCommunication
About the role
- We help organizations operate, secure, and modernize complex environments by unifying infrastructure, networking, data, security, automation, and observability under a single, integrated operating model.
- Our work focuses on helping customers reduce operational friction, improve resilience, and make better, faster decisions as their environments evolve.
Responsibilities
- Lead the end-to-end migration from Zendesk to Jira Service Management.
- Assess and document current Zendesk workflows, automations, forms, SLAs, and reporting.
- Design and implement request types, queues, workflows, automations, and reporting dashboards.
- Partner with stakeholders to gather requirements and recommend best practices.
- Provide post-migration support, troubleshooting, and optimization.
- Arctiq builds on decades of industry expertise and a customer-centric ethos to deliver exceptional value to clients across diverse industries.
- Arctiq is looking for an experienced Jira Service Management (JSM) Contractor to lead the migration of our support operations from Zendesk to Jira Service Management.
- This individual will be responsible for planning and executing the migration, configuring JSM, migrating workflows and historical data, optimizing service desk processes, and ensuring a seamless transition for end users and support teams.
Requirements
- Proven experience leading Zendesk-to-JSM migrations.
- Strong hands-on expertise with Jira Service Management and Atlassian administration.
- Experience with workflow design, automation, integrations, and data migration.
- Strong experience with ITSM and ITIL process design and implementation.
- Candidates must be legally authorized to work in the country where they reside.
- Ability to work independently and manage multiple stakeholders.
- Excellent communication and documentation skills.
- Hands-on experience integrating third-party ticketing systems.
- Atlanta, Georgia, USA (Hybrid)
- Candidates must be legally authorized to work in the country where they reside. Arctiq does not sponsor work Visas at this time.
- Arctiq is an equal opportunity employer. If you need any accommodations or adjustments throughout the interview process and beyond, please let us know. We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives to apply.
- We thank you for your interest in joining the Arctiq team! While we welcome all applicants, only those who are selected for an interview will be contacted.
Visa & Work Authorization
- Candidates must be legally authorized to work in the country where they reside.
This listing is sourced directly from Arctiq's careers page and normalized into a canonical job model.