Parloa
Lead Agent Architect
New York Office · Senior
Sponsorship not specified$196k-$223kDetected 41 days ago
Backend DevelopmentLLMsAgentic AIA/B TestingComplianceStakeholder ManagementSAPRecruitingCustomer SupportProblem Solving
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odds of building a lasting career here
59Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds (Level IV)94
Fits your clock70
Sponsors, but it's cap-subject — you still face the weighted lottery (~61% per draw at Level IV). Good if you win; have a cap-exempt backup on your list.
Lottery odds assume a STEM candidate.
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About the role
- Ensure high-quality, reliable performance through guardrails, testing, and continuous iteration based on data and feedback
- Troubleshoot and resolve issues across workflows, integrations, and system behavior in production environments
- Act as a trusted advisor to customers, guiding them on best practices and helping scale AI solutions across use cases
Responsibilities
- As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience - one where customer support is no longer transactions, but meaningful exchanges.
- You will work at the intersection of LLMs, conversational design, and enterprise systems, translating complex requirements into robust, production-ready AI workflows.
- From early solution design to deployment and optimization, you will ensure agents perform reliably, integrate seamlessly, and deliver measurable impact.
- This is your opportunity to design and deploy cutting-edge AI Agents at scale-shaping how enterprise companies leverage LLMs to transform customer experience and operational efficiency.
- Develop and refine LLM-driven agent behavior through prompt engineering, embeddings, and structured workflows
- Design and deliver end-to-end solutions by integrating AI agents with enterprise systems (APIs, CRMs, backend services)
- Collaborate cross-functionally with Engineering, Product, and Customer teams to ensure successful delivery and scalability
- Lead the design and implementation of AI agent solutions, translating customer requirements into scalable conversational workflows and architectures
Requirements
- You bring 6 + years of experience in a customer-facing, technical role, ideally working with conversational AI, LLMs, or AI-driven applications
- You are comfortable working with LLMs, prompting techniques (e.g., chain-of-thought, few-shot), and model behavior optimization
- You have strong analytical and problem-solving skills, with the ability to break down complex workflows into structured solutions
- You are experienced in working with APIs, system integrations, and enterprise architectures
- You have a high level of attention to detail, especially when designing and refining conversational flows
Nice to have
- Experience with A/B testing and performance optimization of AI systems
- Familiarity with contact center technologies, CX platforms, or automation tools
- Background in enterprise software or large-scale system implementations
- Our Recruiting Process:
- Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser
- We're at the beginning of a new era in customer experience, one where AI doesn't just respond, but understands, reasons, and takes action.
- they're defining experiences.
- We're here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful.
Compensation
- $196,000 - $223,000 USD
Benefits
- We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.
Company info
- About Parloa Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them.
- It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, Allianz, SAP, BarmeniaGothaer and TUI already deploying Parloa at scale.
- If you care about shaping how businesses and customers connect at scale-and want your work to matter in real, everyday moments-this is where you do it.
- Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them.
- In this highly customer-facing role, you will lead the design and implementation of AI Agent solutions, helping enterprise customers and partners deliver more efficient, scalable, and intelligent customer experiences.
This listing is sourced directly from Parloa's careers page and normalized into a canonical job model.