southbaysolutions
Program Manager
Fremont, California
Sponsorship not specifiedDetected 3 hours ago
Process ImprovementMedical DevicesCommunicationMentoring
About the role
- Our tolerances are measured in microns, our equipment is top-of-the-line, and our team is passionate about quality craftsmanship.
- Summary Responsible for managing and maintaining assigned customer accounts.
- Facilitate clear and transparent communication among team members and stakeholders, providing regular updates on CS status, milestones, and risks.
Responsibilities
- Establish and maintain relationships with key stakeholders, including executives, team members, clients, and external partners, to ensure alignment and support for program goals.
- Identify potential risks and issues that may impact product delivery and develop mitigation strategies to address them proactively.
- Manage and maintain customer relations and customarily and regularly exercise discretion and independent judgment throughout all the processes to ensure customer's parts are delivered to customer on time.
- Manage and update MRP system, update customer's part status.
- Perform other job-related duties and assist in mentoring Program Managers to approved best known methods.
- Knowledge of raw materials and lead time.
Requirements
- Assist in answering incoming calls/emails to the company and appropriately direct them as required.
- At least 5 years of experience in the field.
Nice to have
- Knowledge of Epicor highly preferred.
Benefits
- Health Insurance (Medical/Dental/Vision) paid 100% for employees
- Paid time off (vacation/sick/holidays/floating holiday)
- Life insurance policy
- Education / Experience
Company info
- South Bay Solutions is a high-precision machine shop, making parts for semiconductor, medical devices, and advanced tech hardware. Our tolerances are measured in microns, our equipment is top-of-the-line, and our team is passionate about quality craftsmanship.
- Responsible for managing and maintaining assigned customer accounts.
- South Bay Solutions is a high-precision machine shop, making parts for semiconductor, medical devices, and advanced tech hardware.
- Collaborate between internal departments and track customers' orders, manage escalations, and follow through on providing solutions.
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