Kong
Senior Staff Technical Support Engineer
United States · Staff+
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About the role
- If you don't think you meet all of the criteria below but are still interested in the job, please apply.
Responsibilities
- helping to implement Kong Products and Technologies, including our API Gateway and AI Gateway solutions
- Serve as a trusted advisor to Support leadership by delivering executive summaries, detailed Root Cause Analyses (RCAs), and strategic insights for high-severity escalations
- Drive key cross-functional projects that improve product stability, operational workflows, and the overall customer experience
- Working with top developers from around the world; helping to implement Kong Products and Technologies, including our API Gateway and AI Gateway solutions
- 8+ years in a high-touch, customer-facing technical role (e.g., Support Engineering, Solutions Architecture, or Technical Account Management)
- Ability to drive high-impact technical projects alongside daily support queue management
- Specialized support expertise tailored to high-value enterprise clients and executive accounts.
- Kong Inc., the AI Connectivity Company, is building the connectivity layer of AI.
- Trusted by the Fortune 500® and AI-native startups alike, Kong's unified API and AI platform enables organizations to secure, manage, accelerate, govern, and monetize the flow of intelligence across APIs and AI traffic - on any model, any cloud.
Skills
- For more information, visit www.konghq.com http://www.konghq.com.
Benefits
- Collaborate closely with other customer-facing teams, including Education, Technical Account Managers, CSMs, and PS for customer issues
Company info
- Nobody checks every box - we're looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.
- Creating knowledge articles to compliment our documentation and enable customers to better understand product use cases
- Participate in bringing innovation within the support team, the company, and our customers by looking for better ways to do the work we do, improve the tools we use, and improve the way we raise the bar on the service we deliver to our Global 5000 customers
This listing is sourced directly from Kong's careers page and normalized into a canonical job model.