Canadiantirecorporation

Canadiantirecorporation

Sales Support Administrator, B2B, Quarry Park

Calgary, AB

Sponsorship not specifiedDetected 12 days ago
SalesExcelCustomer SupportCommunicationCollaborationProblem SolvingAdaptabilityMicrosoft Office

About the role

  • All hiring decisions, including candidate evaluation, selection, and disposition, are made by human recruiters.
  • Mark's is a leader in product development, innovation and quality through its assortment of industrial apparel, footwear and accessories, with strong private and exclusive brands.
  • Join us, where there's a place for you here.

Responsibilities

  • Answer general inquiries and resolve problems in a timely and professional manner, using available systems, resources, and AI-enabled tools to support accurate responses and escalating when necessary.
  • Manage incoming leads, review key details, and channel them to the appropriate teams to ensure timely follow-up and a smooth customer experience.
  • Deliver consistent, high-quality customer service to all clients while using technology to improve response quality, organization, and efficiency.
  • Coordinate with fulfillment teams to support the timely completion of sales orders and help identify opportunities to reduce delays or improve handoffs.
  • Process program document requests while working in collaboration with the sales team to fulfill customer and account requirements.
  • Minimum 1-2 years' experience in an office, retail, customer service, sales support, or administrative environment.
  • Strong computer skills, including Microsoft Excel, Outlook, Word, Teams, Microsoft D365, Adobe Acrobat, and other business systems used to support customer service, order management, reporting, and documentation.
  • Comfortable using AI-enabled tools and emerging technologies to improve efficiency, organize information, draft communications, summarize content, identify process improvements, and support day-to-day administrative tasks while following company guidelines for data privacy, accuracy, and responsible use.
  • Strong attention to detail with the ability to accurately enter, validate, track, and maintain customer, order, program, and account information.
  • Professional, positive, and proactive approach with a strong commitment to customer service and relationship building.

Requirements

  • Required Skills and Experience
  • Bilingual proficiency in French and English
  • knowledge of other languages is considered an asset.

Compensation

  • We're always looking for great talent! In addition to competitive pay, we offer:
  • Our typical hiring range is between 35,000 and 45,000. Salary decisions are also dependent on other factors such as your experience, store size and market location, industry benchmarks, internal equity and other role-specific requirements.

Benefits

  • Comprehensive benefits and retirement programs
  • Other perks to support your well-being
  • Ability to work with minimal supervision while remaining agile, curious, flexible, accountable, and collaborative in a fast-paced team environment.
  • Academic / Educational requirements

Company info

  • At Marks, we want you to experience an extraordinary career in helping to lead our brand's evolution to be Canada's number one destination for industrial and casual apparel and footwear. As one of Canada's leading apparel retailers, and a valued part of the Canadian Tire family of companies, Mark's stands out for its commitment to comfort, quality and style. Mark's is a leader in product development, innovation and quality through its assortment of industrial apparel, footwear and accessories, with strong private and exclusive brands. Join us, where there's a place for you here.
  • Our Commitment to Diversity, Inclusion and Belonging
  • We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better.
  • Accommodations
  • We stand firm in our Core Value that inclusion is a must.
  • We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond.
  • Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.
  • At Marks, we want you to experience an extraordinary career in helping to lead our brand's evolution to be Canada's number one destination for industrial and casual apparel and footwear.
  • As one of Canada's leading apparel retailers, and a valued part of the Canadian Tire family of companies, Mark's stands out for its commitment to comfort, quality and style.
  • We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do.
  • We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification.
  • We are united in our purpose of being here to help make life in Canada better.
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