Ardent
Virtual Meeting Manager
Rockville, MD
No sponsorshipDetected 92 days ago
CommunicationCollaboration
About the role
- Why do you need to choose between doing important work and having a fulfilling life?
- We respect the skills and experience you bring to the Ardent team.
- And we provide a rewarding environment to help you succeed.
Responsibilities
- Schedule, test, and execute high-visibility meetings and large-scale events, including after-hours support as needed.
- Coordinate with stakeholders to resolve platform issues and support system administration activities.
- Maintain and update ServiceNow knowledge base articles related to supported meeting platforms.
- Support and track SLA compliance related to virtual meeting performance, response times, and availability metrics.
Requirements
- Bachelor's degree in Information Technology, AV/Telecommunications, or related field.
- Minimum of 4 years of experience managing enterprise virtual meeting platforms in a federal or large enterprise environment.
- Experience supporting high-visibility meetings and troubleshooting real-time collaboration issues.
- Strong organizational and communication skills with the ability to coordinate across multiple stakeholders.
- Active Public Trust Tier clearance (or ability to obtain).
Nice to have
- Microsoft 365 Certified: Teams Administrator Associate.
- Zoom Certified Professional.
- Experience with ServiceNow or similar ITSM platforms for knowledge management and ticketing.
- Due to the nature of the work we support, all candidates in consideration for this role must be willing to undergo the government issued background investigation process.
- We highly encourage all Veterans and those with disabilities to apply.
- Ardent is an equal opportunity employer.
Compensation
- We will not discriminate in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, gend
This listing is sourced directly from Ardent's careers page and normalized into a canonical job model.