PermitFlow
Implementation Specialist
New York City, NY
Sponsorship not specifiedDetected 105 days ago
Project ManagementOnboardingCustomer SuccessLeadershipCommunication
About the role
- This is a hybrid role based in New York, with in-office days on Monday, Wednesday, and Friday, and up to 25% travel for customer onboarding and training.
Responsibilities
- Own onboarding end to end for mid-market PermitFlow accounts, from post-sale handoff through successful launch and transition to Customer Success.
- Support enterprise implementations by owning specific workstreams (e.g., workspace setup, training delivery, stakeholder coordination) alongside the Implementation Manager.
- Lead training sessions for diverse customer stakeholders, including ops teams, sales reps, and executives, tailored to each group's needs.
- Drive product adoption and early value realization through enablement materials, weekly check-ins, and best-practice guidance.
- Build working knowledge of permitting workflows, municipality requirements, and common customer edge cases.
- Maintain, refine, and document scalable onboarding processes, playbooks, and templates.
- Demonstrated ability to drive adoption and time-to-value, including leading live trainings, distributing enablement materials, and reinforcing product usage.
- As Implementation Specialist, you will report to the Vice President of Customer Success and support onboarding across PermitFlow's mid-market and enterprise accounts.
Requirements
- 1-3 years of experience in customer onboarding, implementation, customer success, or a related customer-facing role at a B2B SaaS company.
- Experience managing onboarding projects with multiple stakeholders, cross-functional dependencies, and customer-facing timelines from kickoff to launch.
Compensation
- Competitive salary and meaningful equity in a high-growth company
Benefits
- Competitive salary and meaningful equity in a high-growth company
- Comprehensive medical, dental, and vision coverage
- Flexible PTO and paid family leave
- Home office & equipment stipend
Company info
- PermitFlow is redefining how America builds.
- We're an applied AI company serving the nation's builders, tackling one of the largest information challenges in the economy: understanding what can be built, where, and how.
- Our AI agent workforce helps the fastest-growing construction companies navigate everything from permitting and licensing to inspections and project closeouts - accelerating housing, clean-energy, and infrastructure development across the country.
- Despite being a $1.6T industry, construction still suffers from massive delays, wasted capital, and lost opportunity.
- PermitFlow has already delivered unprecedented speed, accuracy, and visibility to over $20B in development, helping contractors reduce compliance time, de-risk projects, and scale with confidence.
- As the U.S. enters a new capex supercycle across data centers, factories, housing, and renewables, joining PermitFlow means building the AI infrastructure at the core of every construction project driving the next wave of reindustrialization.
- We've raised over $90M, most recently completing our Series B, https://www.permitflow.com/blog/permitflow-series-b from top-tier investors including Accel, Kleiner Perkins https://www.linkedin.com/feed/update/urn:li:activity:7401703305569275904/, Initialized, Y Combinator, Felicis, and Altos Ventures, with backing from leaders at OpenAI, Google, Procore, ServiceTitan, Zillow, PlanGrid, and Uber.
- Serve as the day-to-day point of contact for customers during onboarding, proactively managing communication, expectations, and risk.
- We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.
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This listing is sourced directly from PermitFlow's careers page and normalized into a canonical job model.