Fractal

Client Success (Tech, Media and Telecom)

California · Full-time

Sponsorship not specifiedDetected 13 days ago

AWSGCPAzureCloud PlatformsMachine LearningAgentic AILLMOpsMLOpsSupply ChainLeadershipCommunicationMentoringPublic Speaking

About the role

Domain knowledge in Retail and Marketing would be an advantage
Ensure strong client outcomes and satisfaction, with a target NPS of 70+
Serve as the primary senior client contact, managing executive relationships, escalations, and complex stakeholder environments

Lead large, often cross-functional AI, Analytics & Engineering initiatives, including AI-foundations work in engineering, Agentic AI solutions powering business transformation and building enterprise systems powering end-to-end decisioning & workflow transformation
Partner closely with the Hi-tech Practice leadership, Fractal's capability teams across Data & Analytics, AI, MLOps, LLMOps, Cloud engineering, and UX/ Design capabilities
Develop and execute account plans aligned to client priorities, including QBRs, MBRs, and joint business plans
Represent Fractal's full portfolio across AI, engineering, design, behavioral science, and our solution offerings
Drive proposals, client presentations, and commercial discussions in support of new and expanded work
Lead and influence cross‑functional teams through indirect management, providing direction, coaching, and oversight
Act as a long‑term strategic partner to clients and an active contributor to the growth of the TMT

10+ years of experience delivering Analytics and AI Engineering programs for Fortune 500 enterprises
5+ years of consulting experience in retail, marketing or hi-tech world
2+ years leading AI initiatives for large enterprise clients and production-ready use-cases
Proven commercial judgment with the ability to connect client challenges to business outcomes
Experience engaging senior executives (Directors, Sr.
Hands‑on experience with proposals and executive‑level client presentations
All applications must be made through posted job openings

A reasonable estimate of the current base range is up to $275,000.
Strong understanding of cloud platforms (AWS, Azure, or GCP) and enterprise AI delivery
Strong written and verbal communication skills

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.
At Fractal, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.
A reasonable estimate of the current base range is up to $275,000.
Own delivery and delivery-led growth for Fortune 50 Hi-tech accounts, driving multi-million annual consulting and delivery revenue

You will be eligible for benefits on the first day of employment with the Company.
The Company provides for 11 paid holidays and 12 weeks of Parental Leave.
We also follow a "free time" PTO policy, allowing you the flexibility to take time needed for either sick time or vacation.
Manage account economics, including utilization, margins, and delivery health

Lead a global team of data scientists, engineers and domain experts to successfully deliver the objectives laid out for the program

This listing is sourced directly from Fractal's careers page and normalized into a canonical job model.