Aegis Ventures

Customer Success Specialist

Remote within the U.S

Sponsorship not specified$65k-$85kDetected 27 days ago

Machine LearningComplianceAccount ManagementOnboardingCustomer SuccessCustomer SupportHIPAAEHR/EMRPublic HealthPatient CareMedical DevicesLeadershipCommunication

About the role

About the Company Optain is transforming the healthcare landscape through a powerful synergy of advanced software, hardware, and clinical expertise.
By prioritizing affordable, front-line diagnostics, we aim to alleviate the pressures on global health infrastructure while delivering superior patient outcomes.
Following a successful Series A funding round backed by prominent health systems and private equity firms, Optain is positioned for significant commercial expansion.

Responsibilities

Client Onboarding and Implementation: Support the client onboarding process, from leadership conversations, clinical workflow integration, to go-live support.
Customer Success: Build strong, long-term relationships with clients
Retention & Growth: Drive adoption and expansion opportunities by understanding each client's unique needs and aligning them with our solutions.
Excellent communication, presentation, and relationship-building skills
Ability to manage multiple projects with strong attention to detail
Customer Success: Build strong, long-term relationships with clients; serve as their go-to resource for best practices, product usage, and troubleshooting. Monitor key success metrics and growth, maintaining high customer satisfaction.
Support the client onboarding process, from leadership conversations, clinical workflow integration, to go-live support.
Build strong, long-term relationships with clients; serve as their go-to resource for best practices, product usage, and troubleshooting.

Requirements

Familiarity with EHR systems and clinical data privacy standards (e.g., HIPAA)

Nice to have

Familiarity with ophthalmic imaging or diabetic retinopathy screening is a plus.
Prior experience in a clinical or fast-paced startup environment is a plus.

Compensation

$65,000 - $85,000 base salary, depending on experience and alignment with role expectations.

Benefits

Competitive compensation package, including a strong base salary, performance-based bonus, and the chance to earn upside.
Top-tier health, vision, dental, and commuter benefits.
Generous monthly health and wellness reimbursement.
Unparalleled exposure to new business building at the intersection of artificial intelligence and healthcare.
The opportunity to help solve difficult problems and collaborate with world-class experts from healthcare provider networks, academia, and industry.
A chance to work with a highly talented, close-knit team and world-leading mentors who can act as a support network and sounding board throughout your entrepreneurial journey.
Aegis Ventures partners with entrepreneurs and industry leaders to launch and scale transformative companies in digital health and artificial intelligence.
Optain is transforming the healthcare landscape through a powerful synergy of advanced software, hardware, and clinical expertise.

Company info

By utilizing the eye as a non-invasive diagnostic window, we are redefining the screening and management of both ophthalmic and systemic diseases.
Our mission centers on broadening access to care by integrating a specialized teleophthalmology team with proprietary AI and machine learning, supported by our industry-leading fundus imaging technology.
With established regulatory clearance and a growing footprint across Europe, Australia, and the Middle East, we are currently accelerating our presence within major health networks throughout the United States.
About the Job
As the Customer Success Specialist, you will play a critical role in supporting health systems, IT teams, providers, and clinic staff both remotely and on-site.
By following our structured onboarding framework, you'll support the end to end clinical experience and help foster strong customer relationships and positive outcomes.
This position reports directly to the Director of Implementation and Customer Success.
This is a remote, US-based position, with regular travel to US customer sites (up to 50%, with higher travel during peak customer implementation periods).

Equal opportunity

Aegis Ventures is a proud Equal Opportunity Employer - we recruit, train, compensate and promote our team members based on qualifications.

Apply directly at Aegis Ventures →Create a free account for alerts like this View Aegis Ventures immigration profile

This listing is sourced directly from Aegis Ventures's careers page and normalized into a canonical job model.