Cdk Global LLC

Assoc Customer Support Representative

Remote, USA, USA

No sponsorshipDetected 55 days ago

iOSSQLLinuxNegotiationCustomer SupportCommunicationProblem Solving

About the role

Responds to customer product inquiries via telephone or in written internet-based email or chat sessions.
Facilitates inquires through systems in order to provide answers to common questions and problems.
Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters.

Documents customer information and recurring technical issues to support product quality programs and product development
Provides other ad hoc support and duties as assigned

Candidate must be open to work any shift assigned during hours of operation (8am EST to 10pm EST)
Practically applies knowledge of CDK case resolution process, policies, and escalation methodology
Attends training courses as required and stay abreast of evolving internal processes and industry developments
Knowledge and familiarity with mobile devices (Smartphones/iPads)
Applicants must be legally authorized to work in the United States without the need for current or future employment-based visa sponsorship.
The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

1 year of PC desktop support or technical support experience with client contact
Knowledge of Microsoft O/S and PC hardware, Microsoft Printing, Active X controls, and Mobile devices (Smartphones/iPads)
Experience using a ticketing System such as Clarify, Remedy, or Footprints
Knowledge of Unix / Linux / SQL
PC certifications (A+, MCDST or MCST)
Automotive industry experience
Bilingual French or Spanish
Compensation: $20/hr -$23/hr

Proficient PC skills, specifically in Windows and IOS environments
Strong negotiation skill; strong verbal and written communication skills along with prioritization of duties

CDK Global is committed to fair and equitable compensation practices.
The total compensation package for this position may also include annual performance bonus, benefits and/or other applicable incentive compensation plans.We offer
Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location.

Receives inbound client/associate inquiries via phone, web chat, e-mail, and online ticket
Creates case logs, record information, establish resolution time, follow up on issues, and escalate complex issues
Assesses issues and establish a course of action to guide the client/associate to timely resolution of inquiry
Troubleshoots problems with malfunctioning software applications and recommends corrective action
Directs and guides clients through resolution of technical issues
Submits requests for product changes and other custom programming updates
Provides customer service and remote support services and applies problem solving skills
Works in a team environment and assist team members on various issues
Works in an environment with competing priorities

CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued.

Applicants must be legally authorized to work in the United States without the need for current or future employment-based visa sponsorship.

This listing is sourced directly from Cdk Global LLC's careers page and normalized into a canonical job model.