Live Nation Entertainment

Live Nation Entertainment

Principal Platform Engineer, AI & Automation

Work From Home - Arizona · Principal · Full-time

Sponsorship not specifiedDetected 1 day ago
PythonBashGitAWSDockerKubernetesTerraformAnsibleDevOpsSite Reliability EngineeringPlatform EngineeringLLMsAgentic AIHRResearchCommunicationCollaboration

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Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

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About the role

  • Line Manager: Director, Software Engineering
  • Contract Terms: Permanent, full-time/40h per week
  • Our Host Platform Engineering team is a lean, high-leverage group of experts who run our platform at global scale.

Responsibilities

  • Partner with reliability and platform engineers to deliver automation that sticks - measurable impact over buzzwords.
  • Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent.
  • Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive.
  • We aspire to build teams that reflect and support the fans and artists we serve.
  • As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.

Requirements

  • Hands-on experience with AI developer tools (Claude Code, GitHub Copilot, Cursor, etc.), LLM-backed scripting, and agentic AI systems capable of planning, tool use, and autonomous task execution in engineering workflows.

Nice to have

  • Background in high-scale production systems (AWS, observability platforms, etc.).
  • Experience introducing new development practices or tooling into an existing engineering org.
  • Prior involvement in incident management, disaster recovery, or reliability strategy.
  • Take ownership - you don't wait for permission to fix what's broken.
  • You identify problems, propose solutions, and follow through.
  • You simplify where possible and automate where it counts.
  • Move with intent - you prioritize impact over perfection, ship iteratively, and measure results.
  • Push tooling forward - you adopt and advocate for tools that make engineering faster and smarter, especially AI-driven ones.

Skills

  • WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

Compensation

  • Through official partnerships with thousands of venues, artists, sports teams, festivals, performing arts centers and theaters, Ticketmaster processes 550 million tickets per year across 35+ different countries.

Benefits

  • Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
  • Free concert tickets, generous paid time off including paid holidays, sick time, and personal days
  • 401(k) program with company match, stock reimbursement program
  • New parent programs including caregiver leave, plus fertility, adoption, foster, or surrogacy support
  • Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
  • Volunteer time off, crowdfunding match
  • Through our 'Taking Care of Our Own' program, we provide benefits across six key pillars:

Company info

  • The Global Host Platform group designs, builds, and runs the foundational systems powering Ticketmaster's concert sales.
  • We write, build, and maintain the internal tools that sustain the scale and resiliency we require to meet peak demand during high-demand onsales.
  • We're looking for a Principal Platform Engineer, AI & Automation to join our Host Platform Engineering team within the Global Host Platform org.
  • This is a role for a seasoned engineer who wants to reduce tech debt, enable teams with automation and AI, and raise the bar for operational excellence.
  • You'll work across systems that power some of the most business-critical parts of live entertainment.
  • Working alongside AI agents and assistants, you'll rapidly deliver hands-on code, build scalable automation, and lead the adoption of agentic, AI-driven SRE and DevOps tools to deliver resiliency and security in today's constantly evolving platform engineering landscape.
  • This is a chance to shape how a high-impact engineering team delivers measurable value with AI continually enhancing our capabilities in new ways.
  • Software Engineering & Automation
  • Write high-quality, maintainable code that accelerates platform automation and reduces tech debt across Global Host Platform systems.
  • Build the internal tools that keep our systems scalable and resilient at global scale - engineered to hold up under the peak load of high-demand onsales.
  • Use scripting (Python, Bash) and infrastructure-as-code (Terraform, Ansible) to simplify and standardize operational workflows.
  • Lead technical deep-dives to spot automation opportunities and tackle long-standing inefficiencies.
  • AI-Driven Development

Equal opportunity

  • Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events.
  • Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.
  • We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.
  • We also afford equal employment opportunities to qualified individuals with a disability.

Visa & Work Authorization

  • information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions relate
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This listing is sourced directly from Live Nation Entertainment's careers page and normalized into a canonical job model.