Palo Alto Networks

Palo Alto Networks

Staff Customer Engineer (Koi)

Remote - USA - CA · Staff+

Sponsorship not specified$95k-$154kDetected 4 days ago
Customer SuccessCommunicationCollaboration

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odds of building a lasting career here

56Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role88
Entry-level history0
PERM / green-card track0
Lottery odds (Level III)83
Fits your clock70

Sponsors, but it's cap-subject — you still face the weighted lottery (~45% per draw at Level III). Good if you win; have a cap-exempt backup on your list.

Lottery odds assume a STEM candidate.

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Employer immigration record

from this employer's Department of Labor filings

Green-card filing pattern in this occupation

Context, not a finding about this posting: of this employer's 13 green-card filings in this occupation, 100% were for a worker who already held the job.

Green-card follow-through: 93%

Of 76 labor certifications old enough to have been used, 5 expired without the employer filing the next step. Median time from filing to decision: 491 days.100% of their filings were for a worker who already held the job.Only certifications past the 180-day window are counted — recent ones cannot have expired yet.

Files H-1B transfers

266 transfer filings in the last year, covering 1222 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • You will translate live customer issues into actionable engineering fixes, taking full ownership of the bug-resolution lifecycle and the safe deployment of updates directly to customers.

Requirements

  • B.Sc. in Computer Science, Industrial Engineering, Software Engineering, or a related technical discipline (or equivalent practical experience).
  • Proven experience diagnosing, debugging, and resolving complex technical issues within real-world, production customer environments.
  • Demonstrated ability to quickly master new system architectures and independently debug unfamiliar, legacy, or proprietary codebases.
  • Act as a technical bridge between engineering and customer-facing teams to ensure seamless communication.
  • Own the end-to-end resolution of technical issues, diagnosing complex bugs and managing deployment to customer environments.
  • Develop deep expertise in the product's architecture, capabilities, internal systems, and technical roadmap.
  • Enable Domain Consultants to successfully run POVs, including deployment, troubleshooting, and demonstrating value to customers.
  • Support internal teams in diagnosing and resolving complex customer issues to improve overall reliability.
  • Build internal tools and systems allowing support teams to perform initial triage independently.
  • Improve scalability by reducing dependency on engineering for routine support and POV-related issues.
  • Own or lead the triage of the most complex and high-impact customer issues to ensure rapid resolution.
  • Partner with engineering to identify root causes of issues and drive long-term, sustainable fixes.
  • Identify recurring friction points in POVs and customer deployments, working proactively to eliminate them.

Nice to have

  • Experience working within the cybersecurity sector or at a cyber-focused technology company.
  • A foundational background in software engineering, with a practical understanding of software architectures, network, and infrastructure.
  • Compensation Disclosure
  • $95,200.00 - $154,000.00/yr
  • We're trailblazers that dream big, take risks, and challenge cybersecurity's status quo.
  • Palo Alto Networks is an equal opportunity employer.
  • All your information will be kept confidential according to EEO guidelines.
  • Is role eligible for Immigration Sponsorship?: Yes

Compensation

  • The compensation offered for this position will depend on qualifications, experience, and work location.
  • For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/com-missioned roles) is expected to be the annual range listed below.
  • The offered compensation may also include restricted stock units and a bonus.
  • $95,200.00 - $154,000.00/yr

Benefits

  • A description of our employee benefits may be found here.
  • We are committed to providing reasonable accommodations for all qualified individuals with a disability.

Company info

  • In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!
  • This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters.
  • At Palo Alto Networks®, we're united by a shared mission-to protect our digital way of life.
  • We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking.
  • Here, everyone has a voice, and every idea counts.
  • If you're ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you're in the right place.
  • In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry.
  • This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion.
  • We weave AI into the fabric of everything we do and use it to augment the impact every individual can have.
  • If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!
  • This role is remote, but distance is no barrier to impact.
  • Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together.
  • You will be part of a culture that values trust, accountability, and shared success where your work truly matters.

Equal opportunity

  • If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.

Visa & Work Authorization

  • Is role eligible for Immigration Sponsorship?: Yes
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This listing is sourced directly from Palo Alto Networks's careers page and normalized into a canonical job model.