Vanderbilt

Vanderbilt

Bilingual Account Resolution Specialist

Maryville, TN · Full-time

Sponsorship not specifiedDetected 5 days ago
Account ManagementNegotiationOutbound SalesCustomer SupportLeadershipCommunicationProblem SolvingMentoringOrganizational Skills

About the role

  • The Bilingual Account Resolution Specialist resolves customer delinquency through negotiation and problem-solving, while strictly adhering to and demonstrating knowledge of company, state, and federal guidelines.
  • Services a portfolio of 1,700-2,000 accounts, by assisting borrowers with mortgage-related questions and inquiries.
  • Handles timelines and actions specific to Consumer Lending loans.

Requirements

  • Education: High School diploma or equivalent required.
  • Ability to manage multiple initiatives and/or conflicting responsibilities.
  • Ability to effectively collaborate and work in a team environment.

Nice to have

  • MUST be Bilingual in both Spanish and English
  • Previous experience in a Collections, Call Center or Loan Servicing environment a plus.
  • Basic computer skills with ability to type at least 25 wpm.
  • Working knowledge of the View/AS400 system.
  • Great attention to detail and organizational skills.
  • Ability to communicate effectively and efficiently via phone, email, and person to person.
  • Capability of gathering facts accurately, analyzing causes, evaluate alternate solutions, and arrive at sound conclusions on action to be taken.
  • Goal oriented, self-motivated personality with the capacity to meet and exceed assigned goals.

Compensation

  • The expected base pay range for this position is from $22.43 to $23.93 plus additional bonus opportunity resulting in an expected total annual compensation of $42,000 to $60,000. Top performers have the potential to earn between $50,000 and $60,000 annually.
  • The annual compensation range is based on experience, qualifications, and other relevant factors. Final compensation decisions will take into account a variety of considerations, including individual skills, internal equity, and organizational needs.

Benefits

  • Medical and Dental Plan with Prescription Coverage and Vision.
  • Competitive benefits including 401(K) includes 100% company match of the first 4%.
  • Paid time off days (PTO), maternity/paternity leave, and holidays.
  • Community involvement including Volunteer Paid Time Off (VTO).
  • Tuition Assistance for your first degree
  • Competitive bonus programs.

Company info

  • Assists customers with inquiries relating to escrow, insurance claims, VMF online portal offerings, loan documents, etc. in a patient and customer focused manner.
  • Performs outbound email communication with customers.

Equal opportunity

  • equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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This listing is sourced directly from Vanderbilt's careers page and normalized into a canonical job model.