Solace

Director, Strategy & Operations

United States · Director

Sponsorship not specifiedDetected 43 days ago

RESTValuationHealth LiteracyLeadershipCommunication

About the role

This is the first hire in Solace's Strategy & Operations function.
The job is weighted heavily toward execution.
We are looking for someone who diagnoses a problem with rigor and stays in it until the new way of operating is durable.

Run a cross-functional operational diagnostic to identify the company's biggest scale gaps, and own the highest-leverage ones from problem definition through implementation and measurement.
Partner with department leaders to diagnose where their operations need to evolve for the next stage of scale, and co-own the work to get them there.
This includes working with clinical leadership to design lighter-touch workflows that respect clinical judgment while improving efficiency.
Build the analytical foundation: frameworks for measuring operational performance across functions, to replace decisions currently made on intuition.
Lead specific workstreams across the company, such as measuring the impact of AI integration, driving efficiency in a function that has outgrown its current operating model, and removing the upstream causes of operational load before they compound.
Take ownership of scale initiatives where no single department owns the outcome.
Strong analytical foundation. You structure ambiguous problems, build the model or framework that makes them tractable, and pressure-test your own conclusions before anyone else does.
going deep on the operational problems that matter most across the company, designing what needs to change, and partnering with department leaders to drive that change until it holds.

What matters is evidence you have closed the gap between a good plan and a working operation.
You have built or scaled something real.
You owned an operational outcome at a company that was growing fast, and you can point to what worked and what you would do differently.
You know the gap between a good recommendation and a working operation is enormous, and closing it is the part you want, not the part you delegate.
You can write a one-pager an executive acts on in five minutes, and run a working session that gets a cross-functional team to a decision.
Applicants must be based in the United States.

Healthcare in the U.S. is fundamentally broken.
The system is so complex that 88% of U.S. adults do not have the health literacy necessary to navigate it without help.
Solace cuts through the red tape of healthcare by pairing patients with expert advocates and giving them the tools to make better decisions-and get better outcomes.
We're here to redefine healthcare-and that demands urgency, precision, and heart.
Solace Health will NEVER request bank details or offer employment without an interview.
All legitimate communications come from official solace.health emails only or ashbyhq.com http://ashbyhq.com.
Report suspicious activity to recruiting@solace.health or advocate@solace.health.
You can sit with a department head, push on how their function actually works, and have them leave feeling the conversation made their operation better, not threatened.

We are not looking for someone who delivers a recommendation and hands it off.
The mandate is company-wide from day one.
We're a Series C startup, founded in 2022 and backed by Inspired Capital, Craft Ventures, Torch Capital, Menlo Ventures, Signalfire, and IVP.

This listing is sourced directly from Solace's careers page and normalized into a canonical job model.