Nory CO

Customer Happiness Manager

New York · Full-time

Sponsorship not specified$70k-$87kDetected 34 days ago

Account ManagementCustomer SuccessCustomer SupportLeadershipCommunication

About the role

Customer Experience & Community Director
Our community of more than 9,000 families is deeply passionate about the future of education.
Nurturing this community is a vital and meaningful task.

Relationship & Support Management: Communicate with families via phone, email, and chat to resolve inquiries, deliver exceptional support, and foster lasting brand loyalty.
Team Leadership: Recruit, train, mentor, and manage an additional customer support team member to effectively delegate daily operational tasks.
Community Engagement: Nurture the NORY family community through creative, proactive engagement initiatives that extend beyond regular support (e.g., tailored newsletters, family outreach).
Special Projects & Growth: Lead strategic initiatives such as partnership development, community events, enrollment optimization, and cross-functional process improvements.
Communicate with families via phone, email, and chat to resolve inquiries, deliver exceptional support, and foster lasting brand loyalty.
Recruit, train, mentor, and manage an additional customer support team member to effectively delegate daily operational tasks.
Nurture the NORY family community through creative, proactive engagement initiatives that extend beyond regular support (e.g., tailored newsletters, family outreach).
The core keyword for this position is "relationship." Beyond simply providing standard customer support, we want to build genuine, long-term relationships with our families so their parenting journey grows alongside NORY.

5+ years of experience in customer success, customer support, account management, or marketing.
Relationship-Driven: Exceptional empathy and communication skills, with a proven track record of building long-term community relationships.
Strategic Problem-Solver: Highly proactive in transforming customer insights into operational improvements, with a solution-oriented mindset.
High-Agency Leader: Purposeful, results-driven, and highly accountable to deadlines and commitments.
Growth Mindset: Deeply receptive to feedback, continuously learning, and dedicated to working as a collaborative team player.
Market Insight (Plus): Extensive experience navigating or working within the NYC parenting or education market is highly preferred.
Live Our Vision: Our 'Ways of Being'
We look for leaders who don't just match a skill set, but who deeply resonate with our core culture. At NORY, our daily decisions are guided by our 'Ways of Being':
Purpose-Driven: We are intentional in our actions, always leading with "why" to cultivate intrinsic motivation.
Solution-Oriented: We challenge ourselves to figure out how to make something work before questioning if it is possible.

NORY is the premier STEM camp provider in NYC and Boston, enriching the learning journey of over 4,000 children annually through immersive, hands-on learning experiences.

We are intentional in our actions, always leading with "why" to cultivate intrinsic motivation.

This listing is sourced directly from Nory CO's careers page and normalized into a canonical job model.