SRS Distribution
Customer Service Representative
Hattiesburg, Mississippi · Contract
Work authorization requiredDetected 7 days ago
CRMLogisticsERPCustomer SupportCommunicationCollaborationProblem SolvingTime Management
About the role
- Ideal candidates are proactive, customer-focused, tech-savvy, and aligned with our "Make Money and Have Fun!" culture, with opportunities for growth in sales or management.
- Direct Manager Direct Reports: The Customer Service Representative reports to the Branch Manager and has no direct reports.
Responsibilities
- Delivers outstanding service by handling inquiries and complaints via phone, email, and in-person.
- Provides product information, resolves issues efficiently, and maintains accurate customer records.
- Manages phone inquiries professionally, processes transactions in the ERP system, and contributes to sales growth by identifying new opportunities.
- The Customer Service Representative reports to the Branch Manager and has no direct reports. This role coordinates with internal teams-sales, drivers, and warehouse-to deliver excellent customer service, supporting business growth and operational efficiency.
- This role coordinates with internal teams-sales, drivers, and warehouse-to deliver excellent customer service, supporting business growth and operational efficiency.
- The Customer Service Representative ensures customer satisfaction through effective service, strong relationship-building, and sales support.
Requirements
- Proven customer service and phone handling experience with active listening skills.
- Familiarity with CRM systems and ERP platforms for order entry and cash transactions.
Nice to have
- Strong communication, presentation, and active listening skills.
- Skilled in multitasking, prioritization, and time management.
- Proficient in CRM and ERP systems for tracking and transactions.
- Effective problem-solving and collaboration across departments.
- Bilingual (English/Spanish) preferred, other languages a plus.
- Analytical mindset with ability to interpret sales data.
- Valid driver's license, clean record, and reliable transportation.
- Authorized to work in the U.S. without sponsorship.
Skills
- Upholds company values, ensures compliance, and uses bilingual (English/Spanish) skills to enhance customer experience and expand reach.
Benefits
- All benefits subject to eligibility.
Company info
- Demonstrates reliability and alignment with company values.
- It requires frequent collaboration with team members and direct interaction with walk-in customers.
- Engages walk-in customers with exceptional counter sales support and collaborates with sales, drivers, and warehouse teams to ensure timely order fulfillment.
Equal opportunity
- 855.556.3221, or by email to: HR@Help.SRSDistribution.com with the nature of your accommodation request and include the Business name, location and title of the job opening.
Visa & Work Authorization
- Authorized to work in the U.S. without sponsorship.
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This listing is sourced directly from SRS Distribution's careers page and normalized into a canonical job model.