CreatorIQ

CreatorIQ

Director of Customer Success, Enterprise

New York · Director

Sponsorship not specifiedDetected 14 days ago
Influencer MarketingAccount ManagementForecastingPerformance ManagementCustomer SuccessLeadershipCollaborationMentoringAdaptabilityOrganizational Skills

About the role

  • CreatorIQ is the operating system for creator-led growth trusted by more than 1,300 global brands and agencies.
  • CreatorIQ has earned the title of best companies to work for in multiple programs, including BuiltIn LA and NY.
  • We operate in a flexible work model that combines both in-person and remote work to boost collaboration, enhance innovation, and adapt to individual work styles.

Responsibilities

  • Own net revenue retention, renewal forecasting, and expansion strategy across the Enterprise and SAG portfolio, partnering with Sales and executive stakeholders to align account strategy with commercial outcomes.
  • Directly manage and develop a team of CSP's and a team lead, owning performance management, career pathing, and skills development across the team.
  • Own workload distribution and book-of-business design across the team, balancing account complexity, risk, and each team member's development goals.
  • We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications and note taking during interviews.
  • Proactive, adaptable, and able to lead a team through ambiguity and rapidly changing environments while keeping the focus on renewal and expansion outcomes.

Requirements

  • 6-8+ years of experience in Customer Success, Account Management, or Client Services, with a meaningful portion leading enterprise or strategic account relationships within a SaaS environment
  • experience in martech, adtech, or a comparably complex enterprise software category required.
  • A proven track record owning net revenue retention, renewal, and expansion outcomes for a portfolio of large, complex, multi-stakeholder accounts (multi-brand, multi-region, or multi-business-unit).

Compensation

  • Compensation, benefits, and beyond:

Benefits

  • We understand that a comprehensive benefits package plays a significant role in your overall compensation.
  • In this role, you will lead with empathy, clarity, and support-modeling best practices while empowering your team through coaching, mentorship, and shared learning.
  • 15 days vacation, floating and set holidays, wellness allowance, and paid parental leave.
  • medical, dental, vision, life, disability insurance, and more.
  • to assist you in setting up a home office that works for you (or buy a new dog leash - your choice!).
  • Build and maintain knowledge infrastructure for the Enterprise segment - account documentation, playbooks, and an account health scoring model that captures leading indicators of risk and growth.

Company info

  • CreatorIQ is the operating system for creator-led growth. Trusted by more than 1,300 global brands and agencies-including Burson, Delta Air Lines, Google, LVMH, Nestlé, and Sephora-CreatorIQ unifies creator marketing across paid, owned, earned, commerce, and community into one seamless, enterprise-grade ecosystem. With industry-leading intelligence infrastructure, rigorous compliance and security standards, and integrations with Meta, Snapchat, TikTok, YouTube, and more, CreatorIQ empowers brands and agencies to harness the creator economy as a strategic growth engine. CreatorIQ is a global company headquartered in Los Angeles with offices in Austin, New York, San Francisco, London, Manila, and Warsaw. Learn more at http://www.creatoriq.com/www.creatoriq.com http://www.creatoriq.com and follow us on LinkedIn https://www.linkedin.com/company/creatoriq and Instagram https://www.instagram.com/creatoriq.
  • At CreatorIQ, we believe that diversity is the key to unlocking our full potential. We are committed to fostering an inclusive, equitable, and empowering work environment where everyone can thrive, regardless of race, ethnicity, gender, sexual orientation, age, religion, disability, or any other characteristic that makes us unique. By embracing our core values of being intentional, pursuing excellence every day, embracing the journey together, being a good human, and staying focused on what's important, we create an atmosphere that promotes collaboration and growth. Join us to celebrate differences, innovate together, and be a part of a business that is disrupting the marketing industry.
  • Compensation, benefits, and beyond:
  • We understand that a comprehensive benefits package plays a significant role in your overall compensation. To gain more insight into the various components of our total compensation, we invite you to review our benefits and perks https://creatoriq.notion.site/What-you-ll-get-from-us-at-CreatorIQ-d252de0c5995417f89b564cfdbbc4b24?pvs=4.
  • CreatorIQ is the operating system for creator-led growth.
  • Trusted by more than 1,300 global brands and agencies-including Burson, Delta Air Lines, Google, LVMH, Nestlé, and Sephora-CreatorIQ unifies creator marketing across paid, owned, earned, commerce, and community into one seamless, enterprise-grade ecosystem.
  • With industry-leading intelligence infrastructure, rigorous compliance and security standards, and integrations with Meta, Snapchat, TikTok, YouTube, and more, CreatorIQ empowers brands and agencies to harness the creator economy as a strategic growth engine.
  • CreatorIQ is a global company headquartered in Los Angeles with offices in Austin, New York, San Francisco, London, Manila, and Warsaw.
  • Learn more at http://www.creatoriq.com/www.creatoriq.com http://www.creatoriq.com and follow us on LinkedIn https://www.linkedin.com/company/creatoriq and Instagram https://www.instagram.com/creatoriq.
  • At CreatorIQ, we believe that diversity is the key to unlocking our full potential.
  • We are committed to fostering an inclusive, equitable, and empowering work environment where everyone can thrive, regardless of race, ethnicity, gender, sexual orientation, age, religion, disability, or any other characteristic that makes us unique.
  • By embracing our core values of being intentional, pursuing excellence every day, embracing the journey together, being a good human, and staying focused on what's important, we create an atmosphere that promotes collaboration and growth.
  • Join us to celebrate differences, innovate together, and be a part of a business that is disrupting the marketing industry.

Visa & Work Authorization

  • Serve as a senior sponsor and point of escalation for CreatorIQ's Enterprise and Strategic Account Group (SAG) customers, owning the success, retention, and value realization of a portfolio of complex, hig
Apply directly at CreatorIQ →Create a free account for alerts like thisView CreatorIQ immigration profile

This listing is sourced directly from CreatorIQ's careers page and normalized into a canonical job model.