Macdonald Miller

Team Lead - Smart Building Services

Seattle, Washington, United States · Contract

Sponsorship not specified$125k-$145kDetected 16 days ago

ForecastingPerformance ManagementCustomer SupportControlsLeadershipCommunicationCollaborationProblem SolvingMicrosoft Office

About the role

With more than 1,600 employees across 14 offices, there's a breadth and variety of work to keep you engaged and inspired.
Our clients trust their toughest projects to our integrated teams, including: New Construction - Engineering, fabrication, and installation of mechanical systems for new projects, following lean construction practices.
Service - Scheduled preventive maintenance ensuring tenant comfort and 24/7 emergency response.

Responsibilities

Support MacDonald-Miller's operating guidelines, operational beliefs, customer commitment, and safety standards while promoting a strong culture of accountability and safety.
Lead, coach, and mentor direct reports by setting clear expectations, providing performance feedback, supporting development plans, and coordinating training opportunities.
Track and support key performance indicators, including Service Earned MU, late maintenance, critical event average response time, energy guarantee data transparency, employee productivity, employee retention, and percent billed.
Support MacTED SBS training, labor forecast accuracy, and day-to-day team enablement so analysts can perform their best work.
Top 5 Ways You'll Make an Impact Build healthy relationships and positive team morale through regular check-ins, clear communication, recognition, and trust-based leadership.
Reduce emergencies and create capacity for innovation through proactive monitoring, stronger escalation practices, and focus on recurring issue prevention.
Build trust and buy-in across zones by maintaining consistent communication, clarifying ownership, and aligning customer, field, and analyst priorities.
You bring: The Team Lead position requires a person with good written and oral communication skills, a working knowledge of mechanical and electrical systems, Building Automation Systems / Controls, energy management strategies, and lighting and metering systems.
The individual must also demonstrate: Strong communication, leadership, and relationship-building skills with the ability to coach, motivate, and align teams.
Sound planning, prioritization, and problem-solving skills, including the ability to manage resources, resolve issues, and adapt to changing business needs.

Requirements

This role requires strong knowledge of mechanical and electrical systems commonly used in commercial HVAC environments, along with construction project experience and effective leadership skills.
Maintain proficiency with Microsoft Office applications and adapt to changing responsibilities, including additional tasks as assigned.

Compensation

$125,000-$145,000 annually, depending on experience, plus a company vehicle.
Holiday, vacation, and sick leave compensation.
Share ownership of the SBS Roadmap, including current Trello-based planning, prioritization, annual and quarterly goals, and team meeting structure.
Grow annual contracts against 2025/2026 numbers by partnering with sales and operations, using performance data, and demonstrating measurable SBS value.

Benefits

Desired Certifications / Educational Accomplishments Bachelor of Science or Technical Degree or Equivalent Work Experience in Computer Science and Electrical/Mechanical Building Systems.
A strategic thinker who turns vision into action and uses data to guide decisions.

Company info

Lead should also be comfortable working with technology systems, including computers, routers, and IP-connected devices.
In this role, you will support the Operations Manager - Controls, SBS with resource forecasting and planning, provide direction to assigned analysts, help ensure work complies with state, local, and federal requirements and current service practices, and represent the company with the highest level of professionalism and ethics.
Job Responsibilities: Support MacDonald-Miller's operating guidelines, operational beliefs, customer commitment, and safety standards while promoting a strong culture of accountability and safety.
Partner with customers, field personnel, sales, and office teams to communicate technical and business-related needs and deliver strong customer service.
Champion quality assurance, standards, continuous improvement, and timely execution of work at the right cost.
Work with the Operations Manager - Controls, SBS on resource planning, growth, and labor forecasting while supporting team priorities and workload balance.
Detailed Examples of Job Responsibilities: Track and support key performance indicators, including Service Earned MU, late maintenance, critical event average response time, energy guarantee data transparency, employee productivity, employee retention, and percent billed.
Share ownership of the SBS Roadmap, including current Trello-based planning, prioritization, annual and quarterly goals, and team meeting structure.
Participate in hiring, performance management, and staffing decisions for the direct team.
Align the team around shared goals and priorities by setting clear expectations, tracking progress, and defining a clear vision for success.

Equal opportunity

MacDonald-Miller Facility Solutions is an Equal Opportunity Employer.

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