LILT
Customer Success Manager
San Francisco, CA
Sponsorship not specifiedDetected 12 days ago
GitMachine LearningLLMsAgentic AISalesforceAccount ManagementCustomer SuccessWebflowResearchCommunicationCollaborationProblem SolvingTime ManagementPublic SpeakingAdaptabilityOrganizational Skills
About the role
- ABOUT LILT AI is changing how the world communicates - and LILT is leading that transformation.
- We use cutting-edge AI, machine translation, and human-in-the-loop expertise to translate content faster, more accurately, and more cost-effectively without compromising on brand, voice, or quality.
- Our company virtues-Work together, win together; Find a way or make one; Quicker than they expect; Quality is Job 1-guide everything we do.
Responsibilities
- Working with the customer to understand, measure, and consistently deliver high ROI
- Develop and maintain strong, long-lasting relationships with key stakeholders within customer organizations, serving as a trusted advisor on product usage, best practices, and industry trends
- Collaborate closely with Account Executives to align on customer strategy, drive mutual success, renew contracts, and maximize revenue potential
- Collaborate with Marketing to develop customer stories, gather testimonials, and contribute to case studies and other marketing materials
Requirements
- 5+ years of experience in customer success, account management, or related roles, preferably in SaaS or language services industry
- Minimum Bachelor's degree
- Proven track record of successfully managing customer accounts and driving customer satisfaction, retention, and growth
- Adaptability and flexibility, with the ability to quickly adapt to changing priorities, customer requirements, and business needs
- Experience in conducting QBRs, delivering presentations, and leading customer meetings
Skills
- AI is changing how the world communicates - and LILT is leading that transformation.
- The Customer Success Team at LILT
- Where You'll Work
- This position is based out of our London, UK office and will be expected to work in the office in a hybrid capacity.
- Authorization to work in the US / UK is a precondition of employment.
Compensation
- Prior experience managing a portfolio of customers with total annual recurring revenue (ARR) between $1 and $5 million
Benefits
- Conduct regular calls and Quarterly Business Reviews (QBRs) to review account health, discuss strategic initiatives, and identify opportunities for expansion and growth
- Monitor customer health and engagement metrics, proactively addressing any issues or concerns and driving initiatives to improve customer satisfaction and retention
Company info
- Our founders, Spence and John met at Google working on Google Translate.
- As researchers at Stanford and Berkeley, they both worked on language technology to make information accessible to everyone.
- While together at Google, they were amazed to learn that Google Translate wasn't used for enterprise products and services inside the company.The quality just wasn't there.
- So they set out to build something better.
- LILT was born.
- LILT has been a machine learning company since its founding in 2015.
- At the time, machine translation didn't meet the quality standard for enterprise translations, so LILT assembled a cutting-edge research team tasked with closing that gap.
- While meeting customer demand for translation services, LILT has prioritized investments in Large Language Models, human-in-the-loop systems, and now agentic AI.
- With AI innovation accelerating and enterprise demand growing, the next phase of LILT's journey is just beginning.
- What sets our platform apart:
- Brand-aware AI that learns your voice, tone, and terminology to ensure every translation is accurate and consistent
- Agentic AI workflows that automate the entire translation process from content ingestion to quality review to publishing
- 100+ native integrations with systems like Adobe Experience Manager, Webflow, Salesforce, GitHub, and Google Drive to simplify content translation
- Human-in-the-loop reviews via our global network of professional linguists, for high-impact content that requires expert review
Visa & Work Authorization
- If you have any concerns, require accommodations, or would like to opt-out of the use of AI in our hiring process, please let us know at recruiting@lilt.com.
This listing is sourced directly from LILT's careers page and normalized into a canonical job model.