Irca Group
Sales Support Supervisor
Suwanee, GA
Sponsorship not specifiedDetected 7 days ago
CRMAccount ManagementForecastingExcelSAPSupply ChainLogisticsERPOnboardingCustomer SupportLeadershipCommunicationCollaborationProblem SolvingMicrosoft Office
About the role
- This is an onsite role at our Suwanee, GA location.
- Monitor team performance and establish KPIs to improve efficiency, responsiveness, and service quality.
Responsibilities
- This position requires close collaboration with Sales, Customer Support, Supply Chain, Production, Finance, Marketing, and Logistics to ensure seamless order execution, pricing accuracy, and customer satisfaction.
- Coach, mentor, and develop Sales Support Specialists through regular feedback, training, and performance management.
- Act as the primary escalation point for complex customer, order, and sales support issues.
- Partner closely with Sales to support key customer accounts, new business opportunities, product launches, and strategic initiatives.
- Coordinate cross-functional communication between Sales, Customer Support, Supply Chain, Production, Finance, Marketing, and Logistics to ensure successful order execution and issue resolution.
- Support new product introductions by coordinating internal communication, customer setup, pricing, and implementation activities.
- Maintain accurate customer and product information within SAP and CRM systems.
- Analyze sales support metrics, customer trends, and operational data to identify opportunities for process improvements.
- Develop, implement, and maintain standard operating procedures (SOPs) and best practices for the Sales Support function.
- Assist Sales Leadership with reporting, forecasting support, pipeline tracking, and performance analysis.
Requirements
- Bachelor's degree in Business Administration, Sales, Marketing, Supply Chain, or a related field.
- 5+ years of experience in Sales Support, Customer Service, Commercial Operations, or Order Management.
- 2+ years of supervisory or team leadership experience.
- Strong knowledge of order management, pricing administration, customer account management, and sales processes.
- Advanced Microsoft Excel and Microsoft Office proficiency.
Nice to have
- CRM experience is a plus.
- Experience with SAP or similar ERP systems
Skills
- Ensure accurate processing of quotations, pricing requests, contracts, customer onboarding, item setup, and sales documentation.
- Ensure compliance with company policies and customer requirements while maintaining high service standards.
Compensation
- Irca Group offers career growth opportunities as well as competitive compensation and benefits: Medical, Dental, & Vision, 401(k) matching, Paid Vacation, and Holidays, Employee Education Tuition Reimbursement Program.
Benefits
- Medical, Dental, & Vision, 401(k) matching, Paid Vacation, and Holidays, Employee Education Tuition Reimbursement Program.
- We welcome applications from candidates of all genders, backgrounds, identities, nationality, ethnic origin, sexual orientation, marital status, disability, parental responsibilities, age, religion, or belief.
Company info
- Irca Group is seeking a Sales Support Supervisor to lead the daily operations of the Sales Support team, ensuring exceptional service to our sales organization and customers.
- Supervise the daily activities of the Sales Support team, ensuring timely and accurate support for the Sales organization and customers.
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This listing is sourced directly from Irca Group's careers page and normalized into a canonical job model.