Manulife and John Hancock

Business Owner

Boston, Massachusetts

Sponsorship not specified$92k-$160kDetected 8 hours ago

AWSLLMsUI DesignSalesforceCustomer SupportProblem SolvingCritical Thinking

About the role

If you are applying to this role in Massachusetts, please note the salary range is $92,475 - $160,290 USD.
The role being advertised is an existing vacancy.
Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity.

Optimize contact center technologies, including AWS, Salesforce, and Generative AI, with a focus on user interface design, process flow, and GenAI bot use cases.
Partner with segment contact center, IT, value stream, operations, legal, risk, and business teams to gather requirements, align priorities, and support expected outcomes.
Develop and manage coordinated plans for use cases and initiatives, ensuring key metrics, success criteria, risks, and issues are documented and monitored.

Technical aptitude and ability to learn platforms such as AWS, Salesforce, and Generative AI tools
Proven experience working with cross-functional agile teams and projects.
Strong critical thinking and problem-solving skills, with the ability to translate complex inputs into actionable plans.
Excellent customer focus, attention to quality, and ability to meet deadlines in a fast-paced environment.

If you are applying to this role in Massachusetts, please note the salary range is $92,475 - $160,290 USD.

Drive Global Contact Center transformation through modern technology, ensuring customer experience and productivity benefits are achieved.
Support Global Contact Center Program Management reporting, including initiative planning, budgets, KPIs, resource demand, benefits tracking, and capacity planning.
Act as a change agent by building awareness, supporting adoption, and helping teams align around a shared transformation vision.

John Hancock Life Insurance Company (U.S.A.)
We'll empower you to learn and grow the career you want.
We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we'll support you in shaping the future you want to see.

r practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related co

This listing is sourced directly from Manulife and John Hancock's careers page and normalized into a canonical job model.