Ashby

Engagement Manager - Americas

Remote - US · Exec

Sponsorship not specifiedDetected 35 days ago

SalesCustomer SuccessCommunication

About the role

Broadly, the goal of this role is to ensure the success of Enterprise customers through professional services.
You will work directly with prospective customers and our Solutions Engineering team during the sales cycle to understand the current state, define a clear path to success, and shape both the deal and implementation approach accordingly.
You will provide continuity between what was sold and what is delivered by ensuring a comprehensive handoff from Sales to PS.

Partner with Account Executives and Solutions Engineers to scope and design implementation approaches for complex enterprise opportunities
Contribute to playbooks, frameworks, and assets that improve how we sell and deliver services
One of my favorite aspects of Ashby is our operating principle of Continuous Improvement https://www.ashbyhq.com/blog/culture/ashbys-operating-principles#8---implement-continuous-improvement.

5+ years of experience in Enterprise SaaS across one or more of: Solutions Consulting, Professional Services, or Management Consulting
Strong ability to diagnose business processes and translate them into scalable technical solutions
Experience with complex, multi-stakeholder deals with meaningful implementation components
Excellent communication skills, with the ability to influence executives and align cross-functional teams
Strong judgment and ability to balance customer needs, business outcomes, and operational feasibility

10-year exercise window for stock options.
You shouldn't feel pressure to purchase stock options if you leave Ashby -do it when you feel financially comfortable.
Unlimited PTO with four weeks recommended per year.
Expect "Vacation?" in our one-on-one agenda until you start taking it 😅
Twelve weeks of fully paid family leave in the US.
$100/month education budget with more expensive items (like conferences) covered with manager approval

As we move upmarket, the complexity of our customers-and the importance of getting implementations just right-continues to increase.
This role ensures we are not just closing quickly, but closing them in a way that sets customers up for long-term success.
At Ashby, our team and interview process want to help you show your best self.
Our interview process is structured to get to know you and your career as well as empower you with insight into our key focus areas.
You will play a critical role in matching prospective customers with the approaches that best meet their needs, while helping Sales win complex deals by increasing buyer confidence and reducing perceived implementation risk.
Act as a trusted advisor to help prospective customers understand how to successfully implement Ashby
Ensure alignment between pre-sales commitments and post-sales execution by participating in kickoff calls for customers with complex or highly custom recommended approaches
Coupled with our principle of caring deeply about our customers, we often find ourselves wondering 'what is a better way to accomplish this'.
You get to sell a product that our prospects & customers are truly excited about.
We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.

This listing is sourced directly from Ashby's careers page and normalized into a canonical job model.