Dialpad

Sr. Partner Technical Delivery Engineer

Austin, US · Senior

Sponsorship not specifiedDetected 12 days ago

Agentic AIProduct ManagementProduct StrategyProject ManagementLogisticsCommunicationCollaborationPublic Speaking

About the role

This is a high-visibility, high-impact role at the intersection of technical depth and teaching.

Own end-to-end delivery of technical workshops, boot camps, and summits across NA, EMEA, and ANZ.
Manage marketing launch coordination and drive channel-driven attendance and registration for every event.
Lead the Lunch & Learn roadshow series, currently active across 18 NA cities.
Develop comprehensive lab guides with subject-matter experts across all product families.
Set up and maintain hands-on lab environments used in live training events.
Create and maintain technical playbooks for each product family (Connect, CX, Agentic AI, Managed Services).
Own technical LMS content within Docebo, keeping certification material current with product releases.
Validate new product introductions (NPI) and coordinate content updates with SE teams.
Support the goal of 100% Strategic Partner certification by the end of Q2 FY27 and 50 Agentic-certified partners by year-end.
5+ years in a technical pre-sales, solutions engineering, partner enablement, or technical training role.

Excellent project management skills - you can run a multi-city event calendar without dropping a ball.

Strong hands-on experience with UCaaS, CCaaS, or cloud communications platforms - Dialpad product knowledge a plus.
Proven ability to teach and facilitate complex technical concepts to mixed-skill audiences.
About Dialpad
Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital.
Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve.
Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile.
Being a Dialer
At Dialpad, AI isn't just a feature; it's how our teams do their best work every day.

Coordinate workshop staffing, instructor resources, and logistics for 20+ major events per year.
Deliver Capstone certification grading and validation across all four CDP 2.0 tracks, plus bi-annual recertification.
Competitive salary, comprehensive benefits, and real opportunities for growth

Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential.

This listing is sourced directly from Dialpad's careers page and normalized into a canonical job model.