Marmon Holdings
Customer Operations Lead
Brooklyn Park, MN
Sponsorship not specified$10k-$15kDetected 21 days ago
Process ImprovementCustomer SupportLeadershipCommunicationCollaborationProblem SolvingMentoring
About the role
- We're committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone's empowered to be their best.
Responsibilities
- Coordinate across Support, Warranty, Training, Engineering, and ASA teams without ownership transfer
- Maintain clear visibility and accountability during escalations
Requirements
- Experience collaborating with Sales, Engineering, and operational teams
- Experience supporting strategic or enterprise customer accounts
- Familiarity with KPI dashboards and service analytics tools
- Experience in aftermarket, field service, or equipment-based environments
Skills
- Marmon Foodservice Technologies, Inc.
- Training (capability gaps)
- Engineering (product/design issues)
- Support (process or diagnostic improvements)
- Ensure insights feed into the broader closed-loop improvement system
- Cross-Functional Collaboration (Sales, Support, Engineering, ASA)
- Engage with Engineering to improve diagnostics, documentation, and product readiness
- Ensure alignment between customer expectations and operational execution
- Diagnostic Excellence & Capability Coaching
- Coach Technical Case Owners on diagnostic quality, ownership, and execution
- Identify skill or knowledge gaps contributing to repeat issues or escalations
- Reinforce diagnose-before-dispatch principles and resolution discipline
Compensation
- 65,200.00 - 97,800.00
- Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.
- 401(k) with fully vested company match; Marmon may also make an additional annual discretionary contribution to your account, whether or not you contribute on your own
- Marmon Holdings, Inc., a Berkshire Hathaway company, comprises 11 groups and more than 100 autonomous businesses with total annual revenue of $10 billion.
Benefits
- We support your well-being with comprehensive and easy-to-use benefits that you'll be eligible to enroll in on your first day of employment.
- Medical, Dental, Vision, and Prescription Drug insurance plans
- Access to a Health Advocate who is an expert in Marmon's health plan and can help you select the best health benefits for you and your family
- Tax advantaged spending accounts for health and dependent care expenses
- Wellness programs and resources including Telehealth, Mental Health, Fitness, and Family Planning
- Generous paid time off for personal use, holidays, and parental leave
- Company-sponsored life insurance
- Financial and retirement advising
Company info
- Improved resolution quality for assigned customers
- Engage with customers (virtually and in-person) to understand:
- Ensure customers experience clear ownership, proactive communication, and consistent service delivery
- Monitor service demand patterns, repeat issues, and escalation drivers for assigned customers
Equal opportunity
- We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class.
- If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to careers@marmon.com, and please be sure to include the title and the location of the position for which you are applying.
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This listing is sourced directly from Marmon Holdings's careers page and normalized into a canonical job model.