Algo Communication Products

Contract & Renewals Specialist

Calgary, Alberta

Sponsorship not specifiedDetected 32 days ago

Stakeholder ManagementHubSpotCRMSalesPipeline ManagementForecastingContract ManagementCustomer SuccessLeadershipCommunicationCollaboration

About the role

The Contract & Renewals Specialist is an operational role responsible for coordinating the renewal and contract lifecycle across Algo's customer base.
This individual ensures timely renewals, accurate documentation, purchase order compliance, and seamless cross-functional coordination with Sales, Customer Success, Finance, and Legal.
The successful candidate will work with regional counterparts in Europe and APAC to ensure consistent follow-up and local compliance.

Proactively track upcoming renewals and ensure timely outreach and internal alerts to Sales and Customer Success with sufficient lead time to prevent churn
Maintain a log of cancellations and ensure proper documentation and CRM updates are completed
Maintain organized and up-to-date contract documentation in the contract management system
Request, track, and validate customer purchase orders
Maintain and manage the designated renewals shared inbox, ensuring all customer and internal communications are conducted through this channel for audit trail and record-keeping purposes
Maintain accurate renewal forecasts and pipeline visibility for leadership reporting
Support revenue reporting and ensure data integrity in HubSpot CRM
Partner with Finance on invoicing, PO handoffs, and revenue recognition requirements
Ensure contract, CRM, and all customer-facing documentation meets revenue recognition requirements to support accurate and timely revenue booking

3-5 years of experience in contract management, renewals, sales operations, or customer success in a SaaS environment
Experience managing purchase orders and coordinating with finance teams on invoicing and revenue recognition
Familiarity with revenue recognition principles and their implications for contract documentation
Experience with CRM tools - HubSpot experience is a strong asset
Experience with contract management or CLM systems is an advantage
Ensure all contract documentation includes information required for revenue recognition (e.g., clear start/end dates, agreed pricing, signed terms) to support accurate and timely revenue booking
Liaise with Legal on contract terms and amendments when required

Commercial acumen and understanding of SaaS contract structures is an advantage
Good coordination and cross-functional communication
Analytical and detail-driven approach to data and documentation
Ability to work independently and escalate appropriately in a fast-paced global environment
Success Metrics
Metric Description:
Renewal & Retention Rate Volume of contracts successfully renewed on time
On-Time Renewal Completion Percentage of renewals executed before expiry
PO Collection Timeliness Speed and accuracy of purchase order receipt and validation
Forecast Accuracy Alignment of renewal pipeline to actual outcomes
Revenue Leakage Reduction Minimization of missed or delayed revenue due to process gaps
Cancellation Response Time Speed of internal notification and handoff upon cancellation receipt

Coordinate and communicate annual or contractual price increases to customers, ensuring alignment with approved rate changes and that updates are reflected in contracts and systems accordingly

Coordinate the full renewal lifecycle, from early engagement to contract execution
Coordinate and communicate annual or contractual price increases to customers, ensuring alignment with approved rate changes and that updates are reflected in contracts and systems accordingly
Coordinate internally with Sales, Customer Success, Finance, and Legal teams throughout the renewal process
Identify risks to renewal and escalate appropriately to the relevant account owner
Ensure POs align with contractual terms and invoicing requirements
Send validated POs to Finance with confirmation that billing instructions, invoice schedules, and contract terms are accurately handed off to prevent billing errors or delays
Act as the primary point of contact for PO-related queries from customers and internal teams

This listing is sourced directly from Algo Communication Products's careers page and normalized into a canonical job model.