TeleTracking Technologies
Client Success Manager
Remote, US
No sponsorshipDetected 33 days ago
SalesforceCRMAccount ManagementCustomer SuccessLeadershipCommunicationCollaboration
About the role
- More than a slogan, it's a promise to continually improve healthcare.
- Our solutions are used in the nation's largest healthcare systems and around the world to positively impact patients, families and communities.
- What's your contribution to the TeleTracking story?
Responsibilities
- We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.
Requirements
- Bachelor's degree required
- Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future.
Compensation
- Military Paid Leave (up to 6 months of base salary while on military leave)
Benefits
- Employee Medical/dental/vision premiums paid 100% - family members without coverage Medical 100% - small cost for dependents on dental and vision, which start from day one!
- Flexible Spending Accounts: Medical, Dependent Care, and Transportation
- 401 (k) Retirement Savings
- Tuition Reimbursement
- Military Paid Leave (up to 6 months of base salary while on military leave)
- Paid parental leave
- Client Health Score trajectory (improving, stable, at-risk)
Company info
- TeleTracking began with a simple but powerful belief that no one should wait for the care they need. More than a slogan, it's a promise to continually improve healthcare.
- TeleTracking builds groundbreaking technology incorporating deep clinical expertise. Our solutions are used in the nation's largest healthcare systems and around the world to positively impact patients, families and communities.
- When you choose to bring your passion and skills to help achieve our purpose, you'll be part of a team that understands that there's a human life behind every data point. Your skills, curiosity, and compassion-will help fuel our innovation and achieve the TeleTracking promise of revolutionizing modern healthcare.
- Serve as the primary point of contact for a defined portfolio of health system client's post-implementation.
- Establish and maintain executive-level relationships with key stakeholders including CNOs, COOs, and VP-level operational leaders.
- Conduct structured business reviews and strategic touchpoints that connect TeleTracking utilization data to client strategic priorities.
- Proactively identify and escalate client risk signals before they become retention threats.
- Monitor utilization metrics and workflow compliance across client accounts; drive corrective action when adoption lags.
- Partner with clients to identify unrealized value from existing TeleTracking modules and develop structured adoption roadmaps.
- Translate clinical and operational objective into measurable TeleTracking use cases with defined KPIs.
- Document and communicate client outcomes to reinforce renewal and expansion conversations.
- Own renewal accountability for your portfolio; forecast renewal risk and communicate pipeline status to leadership on a defined cadence.
- Identify and qualify expansion opportunities including additional modules, sites, or enterprise agreements.
- TeleTracking began with a simple but powerful belief that no one should wait for the care they need.
- TeleTracking builds groundbreaking technology incorporating deep clinical expertise.
- When you choose to bring your passion and skills to help achieve our purpose, you'll be part of a team that understands that there's a human life behind every data point.
- Your skills, curiosity, and compassion-will help fuel our innovation and achieve the TeleTracking promise of revolutionizing modern healthcare.
- About The Role…
- The Client Success Manager (CSM) serves as the long-term strategic partner for a portfolio of health system clients.
- The CSM is the navigator ensuring clients know where they are, where they're going, and how to get the most out of the journey.
- You are the connective tissue between our clients' operational goals and TeleTracking's full solution ecosystem.
- This role is not a reactive support function.
- CSMs at TeleTracking are proactive, data driven partners accountable for client health, platform adoption, contract retention, and growth.
- You will be the internal voice of your clients and the external face of TeleTracking's value.
- This position requires up to 25% travel.
- What You'll Own…
- Client Relationship Management
Equal opportunity
- The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
- Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.
- The term "qualified individual with a disability" means an individual with a disability who, with or without reasonable accommodation, can perform the essential functions of the position.
- TeleTracking is an Equal Opportunity/Affirmative Action employer.
Visa & Work Authorization
- Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future.
Apply directly at TeleTracking Technologies →Create a free account for alerts like thisView TeleTracking Technologies immigration profile
This listing is sourced directly from TeleTracking Technologies's careers page and normalized into a canonical job model.