Baton (baton.market)

Product Intelligence & Data Analytics Manager

United States · Full-time

Sponsorship not specified$90k-$140kDetected 79 days ago

SQLSnowflakeData AnalysisData VisualizationProject ManagementStakeholder ManagementCRMSalesSupply ChainLogisticsCustomer Success

About the role

Ryder acquired Baton in 2022 to power its next wave of digital products.
We operate at startup speed, with Fortune 500 reach.
If you have a passion for solving complex problems and creating impact for the engine of the American economy, you'll love it here.

Own RyderShare product analytics end-to-end, including adoption, activation, retention, feature utilization, and operational effectiveness.
Define and maintain core product KPIs aligned to customer value and business outcomes.
Partner with Product Managers to evaluate feature performance and inform roadmap prioritization using outcome-focused insights.
Design and maintain executive-ready dashboards and structured insight narratives.
Maintain visibility into competitive dynamics and identify differentiation opportunities or risk areas.
Provide account-level and market-level analysis to support cross-functional decision-making.
Drive analysis projects from ambiguous problem definition through structured delivery.
Build and scale a structured Product Intelligence capability within Customer Success Enablement.
Opportunity to grow and lead in a Fortune 500
Opportunity to grow and lead in a Fortune 500 company:

Product Analytics Expertise & In-Depth Insights
3-5+ years of hands-on experience in product analytics within SaaS or technology-enabled environments.
Strong ability to extract insights from product usage, engagement, activation, retention, and feature adoption data.
Experience defining and maintaining KPI frameworks aligned to customer and business outcomes.
Ability to translate complex product, data, and market signals into clear narratives and directional strategy.
Demonstrated ability to ramp quickly on new domains and complex industries.
Experience managing cross-functional stakeholders across Product, Engineering, Customer Success, and Sales.

5-8+ years in product analytics, business intelligence, or data analytics within SaaS or technology-enabled environments.
Experience synthesizing quantitative product analytics with Voice of Customer (VoC), customer feedback, and qualitative market signals.
Experience contributing to competitive positioning, differentiation analysis, or market intelligence initiatives.
Background in B2B enterprise SaaS, logistics, freight, supply chain, or operationally complex platforms.
Experience operating within organizations with established analytics maturity and standardized KPI frameworks.
Exposure to cross-functional enablement work supporting Customer Success, Sales, and executive teams.
Why You Should Join
Have an immediate impact:

Baton is Ryder's in-house product development group focused on harnessing emerging technologies to redefine transportation and logistics.
Our work includes everything from customer-facing software to the data platform that will power the next era of innovation at Ryder.

Range: The annual base salary range for this position is $90,000 - $140,000*.
In addition to base salary, this role is eligible for an annual performance bonus.
Compensation will vary based on factors including location, skill level, proficiencies, transferable knowledge, and experience.
With Ryder's existing customer base of 50,000+ companies and an internal headcount of 43,000, the scale and impact of our products will be large and far-reaching, from day one.

Tie product usage and adoption data to operational outcomes, customer health, renewals, and growth conversations.

Baton is Ryder's in-house product development group focused on harnessing emerging technologies to redefine transportation and logistics. With $10B in freight under management, our technology reaches every part of the U.S. economy.
We design and ship category-defining software that enables Ryder and its 50,000+ customers-including some of the world's most well-known brands-to plan and execute freight intelligently, efficiently, and cost-effectively. Our work includes everything from customer-facing software to the data platform that will power the next era of innovation at Ryder.
Baton's mission: enable supply chain on autopilot.
Ryder acquired Baton in 2022 to power its next wave of digital products. We operate at startup speed, with Fortune 500 reach. If you have a passion for solving complex problems and creating impact for the engine of the American economy, you'll love it here.
Creative, fast-paced environment to solve impactful problems in Supply Chain:
With $10B in freight under management, our technology reaches every part of the U.S. economy.
We design and ship category-defining software that enables Ryder and its 50,000+ customers-including some of the world's most well-known brands-to plan and execute freight intelligently, efficiently, and cost-effectively.

This listing is sourced directly from Baton (baton.market)'s careers page and normalized into a canonical job model.