Planned Parenthood of Maryland
Bi-Lingual Call Center Associate (Full-Time $16-$18/hr)
330 N. Howard Street, Baltimore, MD 21201 · Full-time
Sponsorship not specifiedDetected 28 days ago
Customer SupportEpicCommunication
About the role
- Answer phones for multiple sites in a timely, consistent, customer-friendly manner, responding to client requests and inquiries.
- Respond to callers' basic questions and resolve issues using agency resources in accordance with PPM protocol.
- Transfer calls to appropriate staff and/or departments as well as take messages as indicated by protocol.
Requirements
- Demonstrate proficiency in use of telephone system and insurance verification processes.
- Manage high volume of calls daily and prioritize any required follow-though.
- Schedule appointments in Epic system according to PPM protocol and demonstrate knowledge of PPM protocols and services to provide basic assessment for the purpose of scheduling visits.
Nice to have
- High school diploma or equivalent required.
- Ability to read, write, and speak English fluently required.
- Ability to read, write, and speak Spanish fluently required.
- Experience working in Epic is highly preferred.
Skills
- Demonstrates PPM customer service standards.
- Demonstrates social perceptiveness and being service-oriented.
- Demonstrates a cooperative and courteous attitude.
- Demonstrates excellent written and verbal and phone communication skills.
Compensation
- This policy applies to all terms and conditions of employment, including recruiting, hiring placement, promotion, termination, layoff, recall, transfer, leaves or absence, compensation, and training.
Benefits
- Medical, Dental, and Vision insurance.
- Flexible Spending Account.
- Short-Term and Long-Term Disability.
- Paid Time Off (PTO) and Paid Holidays.
- 401(k) Retirement Plan.
- Planned Parenthood of Maryland (PPM) is a not-for-profit family planning agency that provides high-quality, affordable reproductive health care for women, men, and teens.
- Our mission is to enable all Marylanders to have access to a wide range of high-quality, affordable reproductive health care services.
Company info
- PPM Requires COVID-19 Vaccination as part of Employment.
Equal opportunity
- Statement: Planned Parenthood of Maryland is an Equal Opportunity employer that is committed to diversity and inclusion in the workplace.
- This policy applies to all terms and conditions of employment, including recruiting, hiring placement, promotion, termination, layoff, recall, transfer, leaves or absence, compensation, and training.
- Applicants must pass Criminal Background Screening and the Right to Work in the United States.
- We prohibit discrimination and harassment of any kind based on race, color, sex, religion (creed), gender, gender expression, sexual orientation, national origin (ancestry), disability, genetic information, pregnancy, military status, or any other protected characteristics outlined by federal, state, or local laws.
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This listing is sourced directly from Planned Parenthood of Maryland's careers page and normalized into a canonical job model.