Expedia Group
Analyst II, Global Crisis Operations
Washington - Seattle Campus, USA · Mid
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About the role
- Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy.
- AI in Crisis Operations Expedia Group is actively investing in AI-assisted operations and expects analysts to be fluent, practical users of AI tools in their day-to-day work.
- What Sets You Apart The best candidates for this role think in systems, not checklists.
Responsibilities
- Apply structured analytical frameworks to distinguish developing situations from noise, and escalate at the right threshold with clear impact assessments.
- Maintain situational awareness across multiple concurrent events, producing concise internal intelligence summaries for leadership and cross-functional partners.
- Execute crisis response actions within established SLAs, including activating traveler communication workflows, updating flex waiver policies, and coordinating with airline and hotel partner relations teams.
- Support the development and deployment of proactive in-app and email traveler messaging, applying governance frameworks to determine notification thresholds.
- Perform post-event reviews to identify process gaps, near-misses, and improvement opportunities
- document findings in standardized formats.
- Perform post-event reviews to identify process gaps, near-misses, and improvement opportunities; document findings in standardized formats.
- Maintain and improve crisis event logs, SharePoint trackers, and internal knowledge bases to ensure institutional knowledge is retained and searchable.
- Produce clear, concise performance reports for leadership audiences, translating operational data into narratives that support decisions about resourcing, thresholds, and process improvements.
- Build and maintain exposure trackers that give leadership a real-time picture of traveler and partner impact during an active event, updated as the situation evolves.
Requirements
- 3 to 5 years of professional experience in one or more of the following disciplines: operational meteorology, geopolitical risk analysis, security operations, emergency management, or crisis response.
- Demonstrable ability to assess and communicate complex, fast-moving situations clearly and concisely, in writing and verbally, to both technical and non-technical audiences.
- Experience working in or closely with a 24/7 operations environment, with comfort managing competing priorities under time pressure.
- Bachelor's degree in Meteorology, Atmospheric Science, International Relations, Political Science, Security Studies, Geography, Emergency Management, or a closely related field is required.
- Experience with commercial threat intelligence platforms such as Crisis24, NC4, Everbridge, or OSAC, or meteorological data services such as The Weather Company, DTN, or StormGeo.
- You have been in that kind of environment before.
- You know how to stay calm, communicate clearly, and keep others oriented when things are moving fast.
Skills
- Proficiency with Microsoft 365 suite (Teams, SharePoint, Outlook, Excel), Confluence, and Jira or equivalent ticketing platforms.
- Familiarity with airline disruption frameworks including IRROPs, Event Waivers, and ASCs, or hotel flex policy structures.
- Working knowledge of ServiceNow or similar case management platforms.
- Professional certification in emergency management (CEM, AEM), security (CPP, PSP), or a related discipline.
- Moves from information gathering to recommendation and action quickly, without waiting to be asked what the next step is.
Compensation
- $68k-$95k
Company info
- At Expedia Group, we help travelers explore the world, one journey at a time.
Equal opportunity
- If you need an accommodation or adjustment due to a disability during the application or recruiting process, please submit a request at https://expedia.service-now.com/askeg?id=job_accommodation.
This listing is sourced directly from Expedia Group's careers page and normalized into a canonical job model.